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1. Make sure you are using the same iCloud account on all devices and Passwords App has access to iCloud Drive. Learn more…
2. Make sure you are using the same Vault on all devices.
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All your data are protected with strong encryption while in iCloud and can be accessed only with your password. The changes you will make on this device will synchronize on all devices with the same iCloud account.
IMPORTANT: You can enable the Sync & Backup only if you are logged into an iCloud account on your device, iCloud Drive is enabled and you have granted permission to Password Manager App.
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If you want to restore/synchronize your accounts on a new device, you can do this action only if you have enabled synchronization and backed up your data previously.
IMPORTANT: Be sure to be logged in with the same iCloud account on all devices where you want to restore/synchronize your data.
Then follow these steps:
1. Download Passwords App.
2. Press on Restore.
3. Enter your Password.
4. Enable Sync & Backup.
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Starting with iOS 17, Apple allows choosing the main password manager app from your device settings. Follow these simple steps to set up it.
1. Go to Settings app. 
2. Find and Tap Passwords. 
3. Tap Passwords Options. 
4. Select Passwords App. 
IMPORTANT: Make sure to deselect iCloud Passwords & Keychain after selecting Passwords App.
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To switch between vaults you need to follow the next steps:
1. Make sure you have the latest version of Passwords App on your device.
2. Open Passwords App and introduce the wrong password.
3. After, press on Forgot password?.
4. Tap Start Over.
5. Select Restore and choose the vault you want to restore.
6. Introduce your password, and enable Sync & Backup.
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This issue is related to your iCloud configurations, looks like you have denied access to iCloud Drive or you don’t have an active iCloud account on your device.
Passwords App needs access to your iCloud account and iCloud Drive to restore, synchronize and back up your accounts. All your data are protected with strong encryption while in iCloud.
You can enable the iCloud Drive on your iPhone and iPad by following these steps:
1. Go to Settings > [your name].
2. Tap iCloud.
3. Turn on iCloud Drive.
4. Turn on Passwords App.
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All your data stored in Passwords App is always end-to-end encrypted and your Password is never shared with anyone, even with us, this makes it impossible to restore your password. Unfortunately, the very last and only option available to continue using Passwords App is to start over and create a new vault.
To start over and create a new vault you need to follow the next steps:
1. Open Password Manager App and introduce the wrong password.
2. After press on Forgot password.
3. Select Start Over.
Once you will confirm that you want to start over, you would be able to create a new vault and start from zero.
However, if you remember your password and wish to switch between existing vaults, please follow the instructions in the article on How to switch between vaults?. This article provides step-by-step guidance on seamlessly switching between your vaults whenever you remember the associated password.
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Expected Mar 1, 2024
Effective date: 16 Sep 2023
This Privacy Policy explains how 2Stable (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our Service. We are committed to safeguarding your privacy and will only use your information as described in this Privacy Policy. By using the Service, you agree to the collection and use of your information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions.
At 2Stable, we prioritize your privacy. We believe that the less information we have about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have.
We do not collect or have access to your personal data that you save in Passkeys App. Everything you do is stored in your iCloud account in encrypted form and is synchronized across your devices using the same iCloud account. When you use our software, we may collect some usage analytics, subscription validation data, and crash logs. The sole purpose of this data is to help us make informed decisions about where to focus our efforts and improve our software. You may provide some data directly when you contact us for support, limited to your email address only.
To manage and update subscription status, we use the following:
We use RevenueCat service to collect and manage this data.
We employ the Mixpanel SDK to capture essential anonymized usage data and analytics pertaining to your interactions with our App. The data collected includes various usage patterns and interactions within the application. It helps us understand general user behavior, improve our services, and enhance your experience. We believe in transparency, and should you desire to explore further details about the data collected and the analytics processes involved, we invite you to visit the official website of our analytics partner, Mixpanel. There, you can access comprehensive information regarding their data collection methods and practices.
Learn More about Mixpanel SDK.
Crash logs are automatically sent on the next app start (by default). These logs contain anonymized data about the crash, aiding us in identifying the cause and potentially providing a fix in a future update. They do not contain data or metadata about the content you create with our software. Here’s what we collect:
We use Crashlytics service to collect and manage this data.
If you have any questions or concerns about your data or any other inquiries, please feel free to contact us at support@2stable.com. We are here to address all your queries.
Your satisfaction is our top priority. If you believe that anything falls short of your expectations, please let us know so we can make improvements. We are open to adjustments and committed to ensuring your privacy.
How could it be better?
Effective date: 09 Sep 2023
By accessing or using the Passkeys app and its associated products, software, data feeds, and services (hereafter referred to as the “Service”), you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using the Service. The Service is provided by 2Stable on an “AS IS” and “AS AVAILABLE” basis. 2Stable reserves the right to modify, suspend, or discontinue the Service, at its sole discretion, without prior notice. Your continued use of the Service following any modifications constitutes your acceptance of such changes. 2Stable shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
These Terms of Service apply to all users of the Service, including those who contribute content (“Content”) to the Service. Content may encompass text, software, graphics, photos, sounds, music, videos, audiovisual combinations, interactive features, and other materials you may access or contribute through the Service. The Service includes all offerings of 2Stable, including but not limited to products, software, and services available via the 2Stable website and mobile applications.
The Service may provide links to third-party websites not owned or controlled by 2Stable. 2Stable assumes no responsibility for the content, privacy policies, or practices of these third-party websites. Your use of the Service absolves 2Stable from any liability arising from your use of third-party websites. We urge you to review the terms and conditions and privacy policies of any external websites you visit.
The Service is provided on an “AS IS” basis. 2Stable, its suppliers, licensors, and affiliate companies disclaim all warranties, whether express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. 2Stable makes no warranty that the Service will be error-free or that access will be continuous or uninterrupted. You acknowledge that any content or services you download or access through the Service are done at your own discretion and risk.
In no event shall 2Stable, its suppliers, or licensors be liable under any contract, negligence, strict liability, or other legal or equitable theory for: (i) Any special, incidental, or consequential damages; (ii) The cost of procurement or substitute products or services; (iii) Interruption of use or loss or corruption of data; or (iv) Any amounts exceeding the fees paid by you to 2Stable under this agreement in the twelve (12) months preceding the date the cause of action accrues. 2Stable shall have no liability for any failure or delay due to matters beyond its reasonable control. This limitation of liability shall not apply to the extent prohibited by applicable law.
By subscribing to Passkeys Premium, you gain access to all premium features. Subscriptions are billed annually, monthly or weekly at the rate corresponding to the selected plan. Payment is charged to your iTunes Account upon confirmation of purchase. Subscriptions automatically renew unless auto-renewal is disabled at least 24 hours before the current period’s end. Account charges for renewal are processed within 24 hours before the end of the current period and identify the renewal cost. You can manage subscriptions and disable auto-renewal through your device settings. Unused portions of free trial periods, if available, are forfeited upon subscribing. All fees and charges are non-refundable. For subscription cancellations or switching to another premium service package, please contact us. You are solely responsible for the content you publish on Passkeys. You warrant that you possess the necessary licenses, rights, consents, and permissions to publish content. Premium listings for content that violates our Terms of Service may be removed by 2Stable without notice or refunds. Violations may result in the suspension of your subscription or access to site content, with no refunds provided.
2Stable grants you permission to access and use the Service as outlined in these Terms of Service, provided that:
Prohibited commercial uses exclude:
You agree not to create, publish, or distribute content that, at 2Stable’s sole discretion, is determined to be commercial, illegal, offensive, or potentially harmful to others, including but not limited to content that:
You agree to comply with all applicable laws while using the Service. 2Stable reserves the right to discontinue any aspect of the Service at any time.
In addition to the general restrictions, the following conditions apply to your use of Content:
2Stable may terminate user access to the Service, including account suspension or removal, for reasons such as copyright infringement, pornography, obscenity, or violations of these Terms of Service, at its sole discretion and without prior notice.
2Stable utilizes third-party services to validate receipts for subscription status. Our implemented service for this purpose is RevenueCat.
By using the Service, you affirm that you are either 18 years of age or older, an emancipated minor, or possess legal parental or guardian consent.
If you have any questions, concerns, or inquiries about our Terms of Use, please don’t hesitate to contact us at support@2stable.com. We are here to assist you with all your queries.
