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Purchases: Add cancel/remove option for expired domain registrations and mappings #241
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@mikeshelton1503: I'll double check this during the day. I don't think we had something like that before. Definitely message |
@mikeshelton1503 - looks like you have your facts right. :) I would add that the expired domain overlay becomes non-dismissible upon expiration for the blog owner and then non-dismissible for site visitors once it hits 7 days expired. Per FG: "The domain still technically works, but the site is effectively down." The only way to get rid of the overlay is to renew or cancel. Since we are basically taking their site down with the overlay, we must offer a working option for users to cancel expired registrations and mappings, even if that option is just to contact support for V1. |
If we're going this way, let's make sure we link "contact support" to http://en.support.wordpress.com/contact/. |
Unlike other purchases when a domain registration or domain mapping expires, it's still active on the site. The domain overlay will show until the domain registration or domain mapping is removed from the user's account. We need to add a cancel option to expired domain registrations and mappings so that user's can remove the registration from their account.
Let's add a "Remove domain from my site" button at the bottom of the Manage Purchase screen:
For Domain mapping is should say "Remove domain mapping from my site"
Technically this action will cancel the registration so I assume we will take the user through a version of the cancel flow. I can mock up something if needed but wanted to see what's involved first.
Lastly and most importantly this needs to be addressed for v1 of Purchases but if it's too intensive of a change we alternatively can add a message to display if the registration is still active: “If you would like to cancel this domain instead, please contact support". I can provide a mockup of this if we go this route.
cc @wensco for domain fact check
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