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Premium Content Block: Subscribers not able to access content #45498

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carinapilar opened this issue Sep 9, 2020 · 6 comments · Fixed by #45777
Closed

Premium Content Block: Subscribers not able to access content #45498

carinapilar opened this issue Sep 9, 2020 · 6 comments · Fixed by #45777
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Earn Premium Content Controlling specific content for paying site visitors. [Team] Serenity [Type] Bug

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@carinapilar
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carinapilar commented Sep 9, 2020

In some cases, the Premium Content block is showing a "Log in" button to logged in users – instead, they should just be seeing the content. When the user clicks that button anyways, they don't see the premium content, but rather a blank content area.

User report - ticket: 3284882-zd-woothemes

@kwight kwight added [Type] Bug Earn Premium Content Controlling specific content for paying site visitors. labels Sep 9, 2020
@carinapilar
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User asked for an update, would we have any to share? The user's customers have paid for the content and still can't access it. Thanks!

@kaitohm
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kaitohm commented Sep 12, 2020

Once this issue has been resolved, we'll need to update on of their viewers, who has also contacted us here: 3277816-zd-woothemes

Leaving this note, so we can close the ticket and move it out of the queue.

@AtrumGeost
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Hi folks!

Is there an update we can share with the user? I got the ticket in play mode. I'm putting it on hold for 24-h

@mmtr
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mmtr commented Sep 21, 2020

This is likely the same issue as #45663, which hopefully will be fixed by #45777

@kwight
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kwight commented Sep 22, 2020

It looks like this is still an active issue after the proposed fix landed yesterday. I haven't been able to reproduce with a new Premium Content block on a test site, but I can both confirm that the user in p1600793040149500-slack-CDA5HLRD2?thread_ts=1600703764.065000&cid=CDA5HLRD2 sees only a Log In button (and no content), and that the block appears to be set up properly.

Editor User Logged-in View
Screen Shot 2020-09-22 at 3 46 09 PM Screen Shot 2020-09-22 at 3 45 51 PM

@kwight kwight reopened this Sep 22, 2020
@kwight kwight assigned krymson24 and unassigned mmtr Sep 22, 2020
@mmtr mmtr self-assigned this Sep 23, 2020
@mmtr
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mmtr commented Sep 23, 2020

Confirmed in p1600855523000300-slack-CDA5HLRD2?thread_ts=1600703764.065000&cid=CDA5HLRD2 that the issue above was a side effect of the regressions introduced by WordPress/gutenberg#24155 and Automattic/jetpack#15915.

Those regressions have been fixed by #45777, but while the regressions were happening users had the ability to set a plan to the Subscribe button that was not the same that the plan selected for Premium Content block. These blocks need to be re-published so the selected plan for the Premium Content block is passed down to the Subscribe button (which is a Payments block) and overrides whatever plan the user selected.

@mmtr mmtr closed this as completed Sep 23, 2020
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Labels
Earn Premium Content Controlling specific content for paying site visitors. [Team] Serenity [Type] Bug
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