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Uploading files on the Media Library on Safari is not showing the loading bar #54204

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jartes opened this issue Jul 1, 2021 · 3 comments · Fixed by #57600 or Automattic/jetpack#21632
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[Feature] Calypso & wp-admin Navigation All navigation in Calypso and wp-admin, and the unified transitions between the two. [Pri] Normal Schedule for the next available opportuinity. Simple/Atomic Parity For issues related to feature parity between Simple and Atomic sites. Triaged To be used when issues have been triaged. [Type] Bug

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@jartes
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jartes commented Jul 1, 2021

Steps to reproduce the behavior

  1. On Safari, enable the Show wp-admin pages if available option.
  2. Go to Media and upload a file.

What I expected to happen

See the loading bar showing that the file is being updated.

What actually happened

The loading bar was not displayed and there's no information that the file is being uploaded.

Context

Encountered this error on 29703427-hc

Browser / OS version

Safari Version 14.1.1 (16611.2.7.1.4) on macOS Big Sur 11.4

Does this happen on simple or atomic sites or both?

Both

Is there any console output or error text?

No

Level of impact (Does it block purchases? Does it affect more than just one site?)

Doesn't block purchases, affects more than one site.

Reproducibility (Consistent, Intermittent) Leave empty for consistent.

Consistent.

Screenshot / Video: If applicable, add screenshots to help explain your problem.

Uploading a video file on Chrome:

Screen.Capture.on.2021-07-01.at.11-03-23.mp4

Uploading a video file on Safari:

Screen.Capture.on.2021-07-01.at.11-04-43.mov
@synora synora added the Triaged To be used when issues have been triaged. label Jul 2, 2021
@synora
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synora commented Jul 2, 2021

Triaged. Can replicate.

@synora synora added [Feature] Calypso & wp-admin Navigation All navigation in Calypso and wp-admin, and the unified transitions between the two. Simple/Atomic Parity For issues related to feature parity between Simple and Atomic sites. labels Jul 2, 2021
@kwight kwight added the [Pri] Normal Schedule for the next available opportuinity. label Jul 6, 2021
@jordesign
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Can still replicate this behaviour on Safari at /wp-admin/upload.php?preferred-view=classic

@mmtr
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mmtr commented Nov 3, 2021

Reopening, this still needs a counterpart fix in Jetpack (Automattic/jetpack#21632).

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Labels
[Feature] Calypso & wp-admin Navigation All navigation in Calypso and wp-admin, and the unified transitions between the two. [Pri] Normal Schedule for the next available opportuinity. Simple/Atomic Parity For issues related to feature parity between Simple and Atomic sites. Triaged To be used when issues have been triaged. [Type] Bug
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5 participants