From d256336d87e1d4f22a60c2c2ec52aa423864a870 Mon Sep 17 00:00:00 2001 From: Pawel Langowski Date: Fri, 23 Aug 2024 14:12:10 +0200 Subject: [PATCH] ofsv-trivia-list/dts.md: Add info on providing verbose logs to support team Signed-off-by: Pawel Langowski --- docs/osf-trivia-list/dts.md | 16 ++++++++++++++++ 1 file changed, 16 insertions(+) diff --git a/docs/osf-trivia-list/dts.md b/docs/osf-trivia-list/dts.md index 06a50f8d4a..98fc5055c9 100644 --- a/docs/osf-trivia-list/dts.md +++ b/docs/osf-trivia-list/dts.md @@ -91,3 +91,19 @@ Please [donate](../ways-you-can-help-us.md#donate-money) using one of available methods and contact [3mdeb](mailto:leads@3mdeb.com) or [Dasharo Team](mailto:contact@dasharo.com) to let us know about your donation. Minimal donating to access DTS SE with one year update support is 60EUR. + +## How can I help support diagnose an issue I'm having quicker? + +Make sure to provide logs that show the failing feature. Provide information +that will help reproduce the issue - the machine model, Dasharo/DTS version, +etc. + +If you are having issues with functionalities provided by the DTS start menu, +you can help by running it in verbose mode and providing logs. To do that, +follow the instructions below: + +1. Enter DTS shell +2. Edit `/usr/sbin/dts` - add `set -x` at the beginning of the file: +3. Save the file and run the menu again by running `dts` in the shell. +4. Reproduce the problem. +5. Save the logs and send them to support.