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Initialization error no module named apibase when configuring sqlserver integration on windows #1907

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sandyplace opened this issue Sep 11, 2015 · 7 comments
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@sandyplace
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Encountered this when trying to enable sqlserver integration on windows using the latest downloaded version for dd-agent:

Initialization error: Traceback (most recent call last): File "config.pyc", line 804, in load_check_directory File "C:\Program Files (x86)\Datadog\Datadog Agent\files..\checks.d\sqlserver.py", line 14, in File "adodbapi__init__.pyc", line 10, in ImportError: No module named apibase

Is this an installation issue? The version of Python embedded into the agent?

@remh
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remh commented Sep 11, 2015

Thanks for reporting this issue @sandyplace we'll have a look very shortly.

@remh remh added this to the To be determined milestone Sep 11, 2015
@talwai
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talwai commented Sep 11, 2015

@sandyplace Can you give us more details about your windows systeminfo and how exactly you downloaded the agent ? You are seeing this issue on 5.4.6 yes?

@sandyplace
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Running Windows Server 2012 the agent is 5.4.6. The agent was downloaded from the Integrations->Agent page on the dashboard and then selecting Windows. Which points to this link: https://s3.amazonaws.com/ddagent-windows-stable/ddagent-cli.msi

@talwai
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talwai commented Sep 11, 2015

@sandyplace We had a dependency issue in our Windows installer, thanks for bringing it to our notice! We just rolled out a patch. Would you mind re-installing through the same process as before? Let us know if you still have issues with the new version

@sandyplace
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Is the patch available through the same installation link: https://s3.amazonaws.com/ddagent-windows-stable/ddagent-cli.msi ?

@sandyplace
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looks to be working now. thx for the speedy fix

@remh
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remh commented Sep 14, 2015

Thanks again for the feedback @sandyplace

@remh remh closed this as completed Sep 14, 2015
@remh remh modified the milestones: 5.4.7, To be determined Sep 14, 2015
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