From 1ac1d20169fa25ca07f752f0c6ad0bbc0bcb158a Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?David=20K=C3=BCgler?= <david.kuegler@dzne.de>
Date: Mon, 25 Mar 2024 18:48:22 +0100
Subject: [PATCH] Update the support template

Streamline/simplify the support template
---
 .../ISSUE_TEMPLATE/questions-help-support.md  | 32 ++++++++-----------
 1 file changed, 14 insertions(+), 18 deletions(-)

diff --git a/.github/ISSUE_TEMPLATE/questions-help-support.md b/.github/ISSUE_TEMPLATE/questions-help-support.md
index 1cb25a75..520319ad 100644
--- a/.github/ISSUE_TEMPLATE/questions-help-support.md
+++ b/.github/ISSUE_TEMPLATE/questions-help-support.md
@@ -7,28 +7,24 @@ assignees: ''
 
 ---
 
-## Question/Support Request
-<!-- A clear and concise description of a question you may have or a problem for which you would like to request support  -->
-...
+**IMPORTANT**: Please make sure to fill out the information about your environment (see below). This is often critical information we need to help you.
 
-## Screenshots
-<!-- If possible, add screenshots to help illustrate your problem. -->
-...
+## Question/Support Request
+A clear and concise description of a question you may have or a problem for which you would like to request support.
 
-<!-- If applicable, provide error messages, stack traces, and any snippets useful in describing your problem here -->
+## Screenshots / Log files
+Please provide error messages, stack traces, log files and any snippets useful in describing your problem here.
 
 ## Environment
- - FastSurfer Version: ...
- - FreeSurfer Version: ... <!-- if applicable -->
- - OS: ...
- - CPU: ...
- - GPU: ...
-<!-- Add any other relevant information on the environment here -->
+ - FastSurfer Version: please run `run_fastsurfer.sh --version all` and copy/attach the resulting output
+ - Installation type: official docker/custom docker/singularity/native <!-- please remove not applicable; if you are running a custom docker please add how you built it. -->
+ - FreeSurfer Version: 7.4.1/7.3.2 <!-- if applicable -->
+ - OS: Windows/Linux/macOS <!-- please specifiy -->
+ - GPU: none/RTX 2080/... <!-- please specify -->
 
-<!-- If you ran FastSurfer locally, include a snapshot of the python software package versions you have (for e.g., using pip freeze or conda list) here -->
+<!-- more infos -->
+...
 
 ### Execution
-<!-- If you ran FastSurfer in a docker container, include the commands used to build and run the container here -->
-
-<!-- If you ran FastSurfer locally, include the command you used to run FastSurfer here -->
-Run Command: <!-- For e.g. `\run_fastsurfer.sh ...` -->
+Include the command you used to run FastSurfer that cause the problem, e.g. 
+`./run_fastsurfer.sh --sid test --sd /path/to/dir --t1 /path/to/file.nii`.