diff --git a/android/app/src/main/java/com/expensify/chat/customairshipextender/CustomNotificationProvider.java b/android/app/src/main/java/com/expensify/chat/customairshipextender/CustomNotificationProvider.java
index 3d16e607be49..8eff32dedf76 100644
--- a/android/app/src/main/java/com/expensify/chat/customairshipextender/CustomNotificationProvider.java
+++ b/android/app/src/main/java/com/expensify/chat/customairshipextender/CustomNotificationProvider.java
@@ -15,6 +15,8 @@
 import android.graphics.PorterDuff.Mode;
 import android.graphics.PorterDuffXfermode;
 import android.graphics.Rect;
+import android.media.AudioAttributes;
+import android.net.Uri;
 import android.os.Build;
 import android.os.Bundle;
 import android.service.notification.StatusBarNotification;
@@ -31,6 +33,7 @@
 import androidx.core.graphics.drawable.IconCompat;
 import androidx.versionedparcelable.ParcelUtils;
 
+import com.expensify.chat.R;
 import com.urbanairship.AirshipConfigOptions;
 import com.urbanairship.json.JsonMap;
 import com.urbanairship.json.JsonValue;
@@ -105,6 +108,9 @@ protected NotificationCompat.Builder onExtendBuilder(@NonNull Context context, @
             builder.setChannelId(CHANNEL_MESSAGES_ID);
         } else {
             builder.setPriority(PRIORITY_MAX);
+            // Set sound for versions below Oreo
+            // for Oreo and above we set sound on the notification's channel level
+            builder.setSound(getSoundFile(context));
         }
 
         // Attempt to parse data and apply custom notification styling
@@ -130,6 +136,13 @@ private void createAndRegisterNotificationChannel(@NonNull Context context) {
         NotificationChannelGroup channelGroup = new NotificationChannelGroup(NOTIFICATION_GROUP_CHATS, CHANNEL_GROUP_NAME);
         NotificationChannel channel = new NotificationChannel(CHANNEL_MESSAGES_ID, CHANNEL_MESSAGES_NAME, NotificationManager.IMPORTANCE_HIGH);
 
+        AudioAttributes audioAttributes = new AudioAttributes.Builder()
+                .setContentType(AudioAttributes.CONTENT_TYPE_SONIFICATION)
+                .setUsage(AudioAttributes.USAGE_NOTIFICATION)
+                .build();
+
+        channel.setSound(getSoundFile(context), audioAttributes);
+
         NotificationManager notificationManager = context.getSystemService(NotificationManager.class);
         notificationManager.createNotificationChannelGroup(channelGroup);
         notificationManager.createNotificationChannel(channel);
@@ -333,4 +346,8 @@ private Bitmap fetchIcon(@NonNull Context context, String urlString) {
 
         return null;
     }
+
+    private Uri getSoundFile(Context context) {
+        return Uri.parse("android.resource://" + context.getPackageName() + "/" + R.raw.receive);
+    }
 }
diff --git a/ios/NotificationServiceExtension/NotificationService.swift b/ios/NotificationServiceExtension/NotificationService.swift
index c4eb01981bf2..e489cb368d17 100644
--- a/ios/NotificationServiceExtension/NotificationService.swift
+++ b/ios/NotificationServiceExtension/NotificationService.swift
@@ -24,6 +24,8 @@ class NotificationService: UANotificationServiceExtension {
       return
     }
     
+    bestAttemptContent.sound = UNNotificationSound(named: UNNotificationSoundName("receive.mp3"))
+    
     if #available(iOSApplicationExtension 15.0, *) {
       configureCommunicationNotification(notificationContent: bestAttemptContent, contentHandler: contentHandler)
     } else {
diff --git a/src/libs/Sound/playSoundExcludingMobile/index.native.ts b/src/libs/Sound/playSoundExcludingMobile/index.native.ts
new file mode 100644
index 000000000000..c41ad6998483
--- /dev/null
+++ b/src/libs/Sound/playSoundExcludingMobile/index.native.ts
@@ -0,0 +1,2 @@
+// mobile platform plays a sound when notification is delivered (in native code)
+export default function playSoundExcludingMobile() {}
diff --git a/src/libs/Sound/playSoundExcludingMobile/index.ts b/src/libs/Sound/playSoundExcludingMobile/index.ts
new file mode 100644
index 000000000000..03c5cd57a635
--- /dev/null
+++ b/src/libs/Sound/playSoundExcludingMobile/index.ts
@@ -0,0 +1,5 @@
+import playSound from '..';
+
+const playSoundExcludingMobile: typeof playSound = (sound) => playSound(sound);
+
+export default playSoundExcludingMobile;
diff --git a/src/libs/actions/User.ts b/src/libs/actions/User.ts
index f2507a28d576..8c0864d22791 100644
--- a/src/libs/actions/User.ts
+++ b/src/libs/actions/User.ts
@@ -29,6 +29,7 @@ import * as Pusher from '@libs/Pusher/pusher';
 import PusherUtils from '@libs/PusherUtils';
 import * as ReportActionsUtils from '@libs/ReportActionsUtils';
 import playSound, {SOUNDS} from '@libs/Sound';
+import playSoundExcludingMobile from '@libs/Sound/playSoundExcludingMobile';
 import CONST from '@src/CONST';
 import ONYXKEYS from '@src/ONYXKEYS';
 import ROUTES from '@src/ROUTES';
@@ -527,12 +528,12 @@ function playSoundForMessageType(pushJSON: OnyxServerUpdate[]) {
 
                     // mention user
                     if ('html' in message && typeof message.html === 'string' && message.html.includes(`<mention-user>@${currentEmail}</mention-user>`)) {
-                        return playSound(SOUNDS.ATTENTION);
+                        return playSoundExcludingMobile(SOUNDS.ATTENTION);
                     }
 
                     // mention @here
                     if ('html' in message && typeof message.html === 'string' && message.html.includes('<mention-here>')) {
-                        return playSound(SOUNDS.ATTENTION);
+                        return playSoundExcludingMobile(SOUNDS.ATTENTION);
                     }
 
                     // assign a task
@@ -552,7 +553,7 @@ function playSoundForMessageType(pushJSON: OnyxServerUpdate[]) {
 
                     // plain message
                     if ('html' in message) {
-                        return playSound(SOUNDS.RECEIVE);
+                        return playSoundExcludingMobile(SOUNDS.RECEIVE);
                     }
                 }
             } catch (e) {