BSP or FCS requests

Requests to FCS/BSP are made through Service Now under a "Report Something Broken" or "Generic Request".

Urgent requests

For urgent issues, like a production outage or a server being offline (even if backup is working), file an Incident (Report Something Broken). Include "Please route to GSA.FCS-Level-1" in the description. Include "Reboot ASAP" to avoid messaging back and forth for best time to reboot. If you don't get a quick response, email bsp-support@ with "[Urgent]" in the subject line and include the ticket number and description of the issue.

Infrastructure changes

Open a Generic Request and specify the Supervisor as any Data.gov PMO member.

Fill out the short description.

Please provision new instance catalog-web1p.prod-ocsit.bsp.gsa.gov

Include a simple note for justification.

Needed for Data.gov

Add a comment with any additional details.

We are adding an new instance for our catalog application. Please use he existing CloudFromation templates for catalog web instances.

• name should be catalog-web1p.prod-ocsit.bsp.gsa.gov
• SSH keypair should be the existing datagov-prod-v2 keypair.

Include a comment so it is routed to the correct team. For most requests:

Please route to GSA.FCS-Level-1

For NetScaler changes:

Please route to BSP CaaS and SAM Platform Support