Exception Investigation: app.authentication.auth:AuthError

[ccostino]

This is one of the errors we've seen captured in New Relic that we'd like to dig into and understand, if not also resolve.

Error message:
AuthError({'token': ['Unauthorized: authentication token must be provided']}, 401, service_id=None, api_key_id=None)
Path: /service/live-services-data
Exception: app.authentication.auth:AuthError

Traceback (most recent call last):
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/eventlet/greenthread.py", line 265, in main
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/gunicorn/workers/geventlet.py", line 157, in handle
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/gunicorn/workers/base_async.py", line 55, in handle
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/gunicorn/workers/base_async.py", line 108, in handle_request
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/newrelic/api/wsgi_application.py", line 669, in _nr_wsgi_application_wrapper_
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/flask/app.py", line 1498, in __call__
File "/home/vcap/app/notifications_utils/request_helper.py", line 80, in __call__
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/newrelic/api/wsgi_application.py", line 564, in _nr_wsgi_application_wrapper_
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/flask/app.py", line 1473, in wsgi_app
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/flask/app.py", line 878, in full_dispatch_request
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/newrelic/api/function_trace.py", line 166, in literal_wrapper
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/flask/app.py", line 1253, in preprocess_request
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/newrelic/hooks/framework_flask.py", line 363, in _nr_wrapper_Blueprint_before_request_wrapped_
File "/home/vcap/deps/0/python/lib/python3.12/site-packages/newrelic/api/function_trace.py", line 166, in literal_wrapper
File "/home/vcap/app/app/authentication/auth.py", line 61, in requires_admin_auth
File "/home/vcap/app/app/authentication/auth.py", line 69, in requires_internal_auth
File "/home/vcap/app/app/authentication/auth.py", line 175, in _get_auth_token

Implementation Sketch and Acceptance Criteria

• Look through our log history at https://logs.fr.cloud.gov/ and see if any patterns emerge that might indicate what conditions cause this
• Try and replicate the error, if possible
• Follow up in this issue with any findings and possible remediation steps

Security Considerations

• Be mindful of not sharing sensitive information.
• We'd like to reduce the errors that occur in the application where possible to maintain application stability and performance, and reduce the chances that the application ends up in an error or invalid state.