diff --git a/become_a_member/sorry_to_see_you_go.md b/become_a_member/sorry_to_see_you_go.md index 349e526..18ba61d 100644 --- a/become_a_member/sorry_to_see_you_go.md +++ b/become_a_member/sorry_to_see_you_go.md @@ -1,11 +1,14 @@ Hi [name], -Thank you for being a member of Hackspace Manchester and our community. We are saddened to see you go. +Sorry to see you are leaving - breaking up is never easy. -Your membership is currently set to expire on [date]. +Any stuff you have stored in the space will need to be collectd by [date] so we can free up the space for new members. -If you have any items in the hackspace that require collecting, please could you do so before this date. If this will be an issue, then please do contact us (via (board@hacman.org.uk)) and we'll try to help where possible. +It's not me, it's you! +If it is us, please let us know what we could have done better - either fill out this anonymous survey [LINK HERE] or reply to this email with any thoughts or comments for a human response. -You may rejoin at any time, we will keep your details in the system for a year after which your account will be deleted so should you wish to rejoin after that point you will need to create a new one. If you wish to rejoin within the next year please email us on (board@hacman.org.uk) and we will reactivate your payments. +It's not you, it's me! +We're happy to welcome you back whenever, your account details will remain for a year for super quick rejoining. -Once again, we thank you for being a member and wish you all the best in the future. +All the best, +Hacman Board \ No newline at end of file diff --git a/become_a_member/welcome_email.md b/become_a_member/welcome_email.md index 35b849d..2c37c4c 100644 --- a/become_a_member/welcome_email.md +++ b/become_a_member/welcome_email.md @@ -1,35 +1,31 @@ -# Welcome to Hackspace Manchester +Hello and welcome to Hackspace Manchester! +It's great to have you on board. -Thank you for joining Hackspace Manchester, welcome to our community! +## Getting your account set up +Now you've signed up, these are the things you need to do: -## Housekeeping: +* Confirm your email address - you will have received an email asking you to confirm your email address but it may have ended up in your spam folder. +* Set up membership payment - just like a gym membership, we rely on monthly dues. GoCardless is our card provider and will be in touch where you can set up your direct debit, for any amount from £10 with the suggested amount being £25. +* Set up your fob for 24/7 access - come in on an open evening or arrange access with a member, and you can set up your fob. Once the first payment has gone out you will have 24/7 access. -If you haven't confirmed your email address please do so - the email might have been eaten by your spam filter they can get a touch over enthusiastic sometimes. +## Get involved in the talk +* We use Telegram where we have our group chats: https://hacman.org.uk/telegram - the main channel is very active! +* We also have a forum (which you can log in to with your details from the website) at http://list.hacman.org.uk/, this is more focused and is good for projects and replies. +* Everyone is also welcome at the [Monthly Monday Member's Meeting](http://wiki.hacman.org.uk/MMMM) (4th Monday of the month) where most of the decisions regarding the running of the space are discussed/agreed upon. -Next, we'll need to get set up your membership payments. You should have already received an email from GoCardless - the company we use to set up direct debit payments. Note that the payments will be to "Manchester Makers Ltd" - this is the Hackspace's official company name you can check us out on Companies House: https://beta.companieshouse.gov.uk/company/08012547. If you've not received this email yet, or would like to pay by Standing Order, please contact board@hacman.org.uk and we'll get you sorted out. +## Use the space and our tools +* If you haven't already had a tour, let us know and we will happily show you around. +Some tools require training before use, and it is really important that you get this training before using it, such as the Laser Cutter, 3D printers, sewing machines, lathe, and any equipment in the workshop with a "This is Bloody Dangerous" tag. Our volunteer inductors organise these to fit around their schedules, some are ad-hoc and some are at set times and dates. If you'd like to use one of these machines, ask on telegram or the forum and someone will point you in the right direction. -## Chat with us +## The rules of the space +Rule 0 is don't be on fire. +Rule 1 is always be excellent to one another. -Communities work best when we talk to each other and we're a talkative bunch. We have an extremely active Telegram Group ( https://hacman.org.uk/telegram ) and forum ( list.hacman.org.uk ). Telegram is a mobile/desktop app that allows easy real-time text chat for groups which we use for social chatter while our forum is more focused on discussion of projects, group orders and announcements regarding the space itself. +We have a full Code of Conduct, available at http://wiki.hacman.org.uk/Code_of_conduct which states the expected behaviours of all members, as well as the consequences for when it isn't followed. This is important to read. -If you're super keen to get involved there's a list of things we need assistance with here: https://hacman.org.uk/we-need-your-help/. +We also have a Basic English version in the space. -Everyone is also welcome at the [Monthly Monday Member's Meeting](http://wiki.hacman.org.uk/MMMM) (4th Monday of the month) where most of the decisions regarding the running of the space are discussed/agreed upon. - -## Access - -If possible we like to organise for a member to meet you when you first come to the space, give you a quick tour and help you set up RFID access and storage space (if you need it). You can do this before your first payment arrives if you'd like, but your RFID tag will only become active once the payment is confirmed. - -## Equipment use - -Certain equipment requires an induction so you don't hurt yourself or damage the machines for example: the Laser Cutter, 3D printers, sewing machines, lathe, and any equipment in the workshop with a "This is Bloody Dangerous" tag. Our volunteer inductors organise these to fit around their schedules, some are ad-hoc and some are at set times and dates. If you'd like to use one of these machines, ask on telegram or the forum and someone will point you in the right direction. - -## Consumables - -We keep a small supply of regularly used things in the space (the full list is here: http://wiki.hacman.org.uk/Consumables), if you cant find something do the following: - -1. ask someone in the space if they know where it is - if the answer is "we've run out" GOTO 3 -2. ask on telegram (https://hacman.org.uk/telegram) -3. still no joy finding it? Email buyathing@hacman.org.uk to get us to buy some more OR if you need it urgently (and it's on the list) go buy some then email the receipt to treasurer@hacman.org.uk - -If you have any questions, please do not hesitate to contact me directly via email, or ask everyone via Telegram or the forum. +## Details +* We are a registered company, as "Manchester Makers Ltd": https://beta.companieshouse.gov.uk/company/08012547 +* You can set up payment by standing order if you don't like direct debits. +* We keep a small supply of regularly used things in the space (the full list is here: http://wiki.hacman.org.uk/Consumables), \ No newline at end of file diff --git a/getting_started.md b/getting_started.md new file mode 100644 index 0000000..de18dd6 --- /dev/null +++ b/getting_started.md @@ -0,0 +1,73 @@ +# The easy to read getting-started guide +Click an arrow below to expand the section. + +### Gerneral Information + +[details="Open times"] +* To members with a fob set up, the hackspace is open 24/7 +* To non-members, the hackspace is open from 6pm Wednesday for open evenings. +[/details] + +[details="Communication"] +This forum is used to important announcements, and is a focused place to discuss projects and topics. +We have a telegram group chat which is busy: https://t.me/HACManchester +Make sure your email address is up to date on the system, and you get emails from the forum. +[/details] + +### Registration, Account, Payment +[details="Registration"] +To join, fill out the form here http://hacman.org.uk/join +After that you will get an automatic email asking you to confirm your email address. It may go into spam. +Once confirmed, you'll get an email from a board member where you can set up payment. +After your first payment goes through, you will be able to scan in with a fob which you can set up at the space. +If your payment fails then the door will stop working after the paid month is up, give the board a shout if that happens and we can help get it set up. +[/details] + +[details="Your login and password"] +You will have a username and password to the hacman.org.uk site - this is a universal login that will let you log into: +* This forum +* The website where you can update your details +* The service to add and update your RFID card. + +Your password doesn't YET work for this forum. +[/details] + +[details="Payment details"] +We use GoCardless to process payments. They will manage your Direct Debit on our behalf. +Once your first payment has gone through, and your RFID card is set up you will have 24/7 access to the space. You can cancel your payment at any time either by emailing the board, or cancelling your Direct Debit. +[/details] + +### Rules, Code of Conduct, being excellent +[details="Rules"] +It may sound boring, but this is one of the most important parts of a functioning hackspace. +* Rule 0: Do Not Be On Fire +* Rule 1: Be excellent to each other (follow the code of conduct) +[/details] +[details="Code of Conduct"] +The most up to date Code of Conduct can be found here: https://hacman.org.uk/rules/ +Generally, don't be an arse, don't take stuff from the space, clean up after yourself, report anything to the board who will take care of it. +We have a policy of dealing with violations of this, and any concerns can be sent to board@hacman.org.uk +[/details] +[details="Health and Safety"] +Health and Safety is massively important, check it out here: https://github.com/HACManchester/Health-And-Safety-Rules/blob/master/HSPolicy.md +[/details] + +### Tools in the space +[details="Training"] +Training from the hackspace is required on some tools which MUST be followed on the following tools: +* Laser Cutter +* 3D printers +* CNC machine +* Lathe +* Certain stickered tools +[/details] + +[details="Use of tools"] +Good tools make a project so much easier! +Please respect tools, if you aren't 100% sure how to use it, check first. +Put tools back where you found them, look after them when you use them and do not take them from the space. +It's also really important you clean up after yourself. +[/details] + + +