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HDT crashes if I have the overlay open on a second monitor and a game ends #3752

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Fratley1863 opened this issue Aug 7, 2018 · 4 comments
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@Fratley1863
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Bug report

Expected Behavior

The program to work the same as if it were minimized.

Actual Behavior

The program crashed. Screen went black and had flashes of static color and caused errors in all other tabs open on the second monitor.

Steps to reproduce behavior

If I have hearthstone open and end a game while the overlay is up on the other monitor, this will occur every time.

Log/Screenshots

hdt_log_1533680051.txt

@riQQ
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riQQ commented Aug 8, 2018

Please provide logs. See https://github.com/HearthSim/Hearthstone-Deck-Tracker/wiki/Reporting-Issues (sections HDT crash logs and Windows log files)

@riQQ riQQ added the crash label Aug 8, 2018
@Fratley1863
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Saw no HDT crash logs, it seems like HDT simply caused everything else to crash including Hearthstone itself. Here are the windows logs from the two occurrences, the first when it happened, the second when I recreated it.

Log Name: Application
Source: Application Error
Date: 07-Aug-18 19:19:35
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-9RS50DL
Description:
Faulting application name: nvspcaps64.exe, version: 3.6.0.74, time stamp: 0x5909f95b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1fc8
Faulting application start time: 0x01d42e8acebe6bcb
Faulting application path: C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe
Faulting module path: unknown
Report Id: a271b7fd-498a-4ae4-a996-b32beb212ffc
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

6642
Application
DESKTOP-9RS50DL



nvspcaps64.exe
3.6.0.74
5909f95b
unknown
0.0.0.0
00000000
c0000005
0000000000000000
1fc8
01d42e8acebe6bcb
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe
unknown
a271b7fd-498a-4ae4-a996-b32beb212ffc





Log Name: Application
Source: Application Hang
Date: 07-Aug-18 19:20:47
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-9RS50DL
Description:
The program chrome.exe version 68.0.3440.84 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2134
Start Time: 01d42e8c181bd488
Termination Time: 9
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: e57ec9f8-d8ca-4f95-a30f-9cc6162550f2
Faulting package full name:
Faulting package-relative application ID:

Event Xml:



1002
2
101
0x80000000000000

6649
Application
DESKTOP-9RS50DL



chrome.exe
68.0.3440.84
2134
01d42e8c181bd488
9
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
e57ec9f8-d8ca-4f95-a30f-9cc6162550f2




55006E006B006E006F0077006E0000000000

Log Name: Application
Source: Application Hang
Date: 07-Aug-18 19:21:05
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-9RS50DL
Description:
The program Hearthstone.exe version 12.0.0.25770 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 8c8
Start Time: 01d42e9c46b34a7b
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Hearthstone\Hearthstone.exe
Report Id: 51a3d14d-580e-4544-9197-635f3c201447
Faulting package full name:
Faulting package-relative application ID:

Event Xml:



1002
2
101
0x80000000000000

6651
Application
DESKTOP-9RS50DL



Hearthstone.exe
12.0.0.25770
8c8
01d42e9c46b34a7b
4294967295
C:\Program Files (x86)\Hearthstone\Hearthstone.exe
51a3d14d-580e-4544-9197-635f3c201447




54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000

@riQQ
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riQQ commented Aug 9, 2018

Can you try disabling Nvidia ShadowPlay?

@Fratley1863
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Disabled ShadowPlay and can no longer recreate the errors. Thank you for your help!

@riQQ riQQ closed this as completed Aug 10, 2018
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