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Adding a membership to a customer can sometimes cause their membership purchase transaction to become associated with another customer's previous transaction, causing confusion in the records and confirmation emails.
After cancelling a current membership in order to add a new membership to Eric Jacobson, the confirmation email contained incorrect information. It was attempting to send the email to Jane Pendergast, who is in no way related to Eric Jacobson. The email contained the correct transaction information (a Senior 2 Year Membership paid for with a credit card ending in 7000), but also contained INCORRECT transaction information.
The only item in the sale was supposed to be the Senior 2 Year Membership, but it ALSO included transaction information for 1 ticket to Inside Llewyn Davis on 12/15/2013. The email was also addressed to the owner of the incorrect transaction instead of the correct membership transaction.
The text was updated successfully, but these errors were encountered:
Adding a membership to a customer can sometimes cause their membership purchase transaction to become associated with another customer's previous transaction, causing confusion in the records and confirmation emails.
After cancelling a current membership in order to add a new membership to Eric Jacobson, the confirmation email contained incorrect information. It was attempting to send the email to Jane Pendergast, who is in no way related to Eric Jacobson. The email contained the correct transaction information (a Senior 2 Year Membership paid for with a credit card ending in 7000), but also contained INCORRECT transaction information.
The only item in the sale was supposed to be the Senior 2 Year Membership, but it ALSO included transaction information for 1 ticket to Inside Llewyn Davis on 12/15/2013. The email was also addressed to the owner of the incorrect transaction instead of the correct membership transaction.
The text was updated successfully, but these errors were encountered: