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[Bug] Crash during the download/install process #3143

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MISTCLICK opened this issue Aug 22, 2020 · 11 comments · Fixed by #3164
Closed

[Bug] Crash during the download/install process #3143

MISTCLICK opened this issue Aug 22, 2020 · 11 comments · Fixed by #3164
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Support Issues that are support requests

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@MISTCLICK
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Background

  • Operating System: Windows 10 Pro (64bit)
  • CKAN Version: 1.28.0
  • KSP Version: 1.3.0.1804

Have you made any manual changes to your GameData folder (i.e., not via CKAN)?
Nope.

Problem

Describe the bug
When I select needed mods and start the download it gives an exception and crashes.

Steps to reproduce

  • Go to... mod select page
  • Click on... any mod, apply changes, go throught recommended and suggested ones
  • See error

Expected behavior
Normal mod installation

Screenshots (if applicable)
The exception-crash sequence happens so fast that it is impossible to make one

CKAN error code (if applicable):

The exception-crash sequence happens so fast that it is impossible to copy it/make a screenshot/write it down
@HebaruSan
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which mods

@HebaruSan HebaruSan added the Support Issues that are support requests label Aug 22, 2020
@HebaruSan
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The exception-crash sequence happens so fast that it is impossible to copy it/make a screenshot/write it down

If you can't capture that text somehow, we won't be able to investigate or fix this. Maybe try recording it on your phone?

@MISTCLICK
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I will try to capture it on my phone or screenshot it, ok, but it happens to any mod added.

@MISTCLICK
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PRJbA55u8m
YAY, managed to do it

@HebaruSan
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OK, there's something wrong with your disk. This path is not accessible and should be:

C:\Users\User\AppData\Local\CKAN\downloads

What does the text after "UnauthorizedAccessException" mean in English?

@MISTCLICK
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That means access denied, probably it can't access the needed folder, I will open fill folder access

@MISTCLICK
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will see what happens

@MISTCLICK
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ckan_ouKTKV576l
So, with the full access to the folder, now I am getting this, with no crash and no error window

@HebaruSan
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HebaruSan commented Aug 22, 2020

@MISTCLICK please try again with this test build:

  • (link removed)

This build should print more info in the case of an error like you are having, to let us figure out what is happening.

@MISTCLICK
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Wow, it installed them properly now, thanks so much <3

@HebaruSan
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Well, that's surprising! I guess one of the fixes we've already made for the next release helped somehow.
Glad you got it working!

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2 participants