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Is MetaMask down or just me? #6519

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marsrobertson opened this issue Apr 26, 2019 · 24 comments
Closed

Is MetaMask down or just me? #6519

marsrobertson opened this issue Apr 26, 2019 · 24 comments

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@marsrobertson
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Tried two different computers, on both MetaMask keep hanging:

Screenshot 2019-04-26 at 12 40 39
@mouragio
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Same here...

@fateevv
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fateevv commented Apr 26, 2019

The same problem.

@wnz99
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wnz99 commented Apr 26, 2019

same, I had to downgrade to 6.3.2.

@jeschild1
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same here. it was working fine several hours ago... and then kaput!

@marsrobertson
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@wnz99 how do you downgrade?

Manually Load Unpacked Extension?

https://github.com/MetaMask/metamask-extension/blob/develop/docs/add-to-chrome.md

@wnz99
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wnz99 commented Apr 26, 2019 •
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@marsrobertson yes, I did it manually. Make sure you have your private keys to restore the accounts. Not sure if there is a way to restore the accounts by copying the addon config from one version to the other.

@tlatldms
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tlatldms commented Apr 26, 2019 •
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Same here! Loading Forever. Are you doing well now?

@Droopy78
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Currently, I'm only seeing spotty Metamask uptime on Rinkeby and Mainnet. Browser doesn't matter, and tried from multiple computers and locations. Have to completely remove metamask from Firefox and Chrome, and then reinstall to get rid of loading indicator. Now the loading indicator sometimes clears after minutes, so maybe it's a high load/traffic issue (currently I'm back to 10+ mins of waiting).

@robsecord
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Same issue - forever loading.. Chrome, Brave, Firefox..
Console for the MM window shows:
Screen Shot 2019-04-26 at 9 57 36 AM

@mouragio
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I have completely removed metamask from Chrome and reinstalled/reconnected.
Now its working again...

@junzhli
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junzhli commented Apr 26, 2019 •
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Here is the point I found out:
The website which serves contract's method known signature is down now...
It makes Metamask hanging until the server responds with error code 503 (service unavailable)

https://www.4byte.directory/api/v1/signatures/?hex_signature=0x0121b93f --> takes too much time to respond

Screen Shot 2019-04-26 at 10 48 43 PM

Any idea to resolve this issue? Very annoying...

@perich
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perich commented Apr 26, 2019 •
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Yup, looks like their entire site is down (for me at least).

curl https://www.4byte.directory

<!DOCTYPE html>
	<html>
	  <head>
		<meta name="viewport" content="width=device-width, initial-scale=1">
		<meta charset="utf-8">
		<title>Application Error</title>
		<style media="screen">
		  html,body,iframe {
			margin: 0;
			padding: 0;
		  }
		  html,body {
			height: 100%;
			overflow: hidden;
		  }
		  iframe {
			width: 100%;
			height: 100%;
			border: 0;
		  }
		</style>
	  </head>
	  <body>
		<iframe src="//www.herokucdn.com/error-pages/application-error.html"></iframe>
	  </body>
	</html>%

Interestingly, some of my teammates in different regions can still use MetaMask. But for several of us, it's stuck on the spinning pinwheel because of this broken dependency.

@tlatldms
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@wnz99 Hello. How did you downgrade it? I cannot find metamask-plugin folder. I downloaded 6.3.2 version from its commit log but cannot fix it to be uploaded on chrome extension.

@wnz99
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wnz99 commented Apr 26, 2019 •
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@tlatldms get the zip from here: https://github.com/MetaMask/metamask-extension/releases/tag/v6.3.2

Unzip it.

Then follow instructions at https://github.com/MetaMask/metamask-extension/blob/develop/docs/add-to-chrome.md

You just have to select the folder where you have unzipped the extension files.

Remember to backup your private keys first and disable the current add-on first.

Anyway, some users have reported that reinstalling v6.4.0 solves the problem.

@topocount
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@marsrobertson it's not down it just takes a really long time to resolve function information if it's not stored on the parity function registry. I've logged #6514 to address the root cause of this issue.

@owocki
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owocki commented Apr 26, 2019

i'm having the same issue here too #6520

@danlipert
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I also observed this today - after disabling and re-enabling the extension in chrome a few times, I was able to get it to work

@tmashuang tmashuang mentioned this issue Apr 26, 2019
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@frncscdf
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Same here.

@loriopatrick
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loriopatrick commented Apr 26, 2019 •
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Is there a community QA team to green light releases? #6525

@bdresser
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This is fixed in 6.4.1, live on Firefox already, should be live on Chrome momentarily

@perich
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perich commented Apr 26, 2019

thanks for the quick turnaround on a Friday

@bdresser
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bdresser commented Apr 26, 2019 •
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Hey folks, still pending review on Chrome. It usually doesn't take this long – seems like they've added an additional review step.

Firefox has updated and if you need this on Chrome in the meantime you can download v6.4.1 from our Releases page. Sorry for the trouble and thanks your for patience.

@onxy2019
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how can I reconnect to smart contract after reinstalling Metamask?

@bdresser
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Chrome is up-to-date. Closing this via #6521

We're aware of function names showing up as [undefined] which will be fixed in #6524

@onxy2019 I'm not sure I understand your question – reach out to support@metamask.io and we'll help you over there!

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