Issue template for support #258
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@guperrot @elamalani I suggest we also ask for information about dev environment, expected behavior, actual behavior and repro steps in the Issue Template. A good example for such template is FB's react native ISSUE_TEMPLATE. |
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Might I recommend guiding users to run Eg output: |
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Applied suggestions but since not all issues are bugs I avoided imposing useless headers, everything is now in markdown comment so that the instructions will not show up in the actual ticket. |
Oh btw, @guperrot -- have you seen Github's new multiple issue template feature? May be useful for your concern. We share the same hesitation in a few of our OSS projects, but this has made it much easier to manage now |
| `react-native info` | ||
| `pod --version` | ||
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| For bugs please describe the reproduction scenario and expected behavior. |
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NIT - A comma "," after bugs
| then please create the ticket on Intercom instead (using the blue chat button on any https://appcenter.ms page). | ||
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| Please attach some technical information about your environment, | ||
| run the following 2 commands and attach output to the ticket: |
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attach output to the ticket so that we can investigate the issue
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We can rephrase it like this -
Any issues related to SDK will require you to attach some technical information about your environment. So please run the following two commands and attach the output to your ticket:
| Thanks for your interest in using the App Center SDK for React Native. | ||
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| If your issue is not about the Analytics/Crashes/Push SDK for React Native, | ||
| (for example a build issue and you are not using our SDK, or your issue is about CodePush), |
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May be we can phrase it like this -
If you have an issue in React Native platform but have not integrated App Center SDK in your application, please contact support by clicking on the blue icon on the lower right of App Center portal (https://appcenter.ms). Our support team will get in touch to assist you.
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@guperrot We should also save it as a canned message on Intercom and let our CSS team know that they should add this message if there is any RN SDK ticket open with this missing information. |
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