WYSIWYG editor doesn't open on product admin page #2656

hansgv · 2022-10-13T23:07:28Z

Under the admin UI's Catalog > Manage Products > Edit page, the WYSIWYG Editor for the Description or Short Description fields on the General tab doesn't open. Instead I see a series of errors in my browser console (not sure which one's are related to this specifically)

SyntaxError: Unexpected token ';' (this is from a javascript snippet where var LOADING_TIMEOUT = ;)
ReferenceError: Can't find variable: BLANK_IMG (this is from a javascript snippet where Ext.BLANK_IMAGE.URL = BLANK_IMG;)
Failed to load resource: the server responded with a status of 404 (Not Found) http://extjs.com/s.gif
Can't find variable FORM_KEY (I think this is the error that pops up when actually trying to open the editor)

I can reproduce this only after upgrading my Openmage 19.4.17 site to 19.4.18.

The text was updated successfully, but these errors were encountered:

sreichel · 2022-10-14T00:12:32Z

Cant reproduce with 19.4.x-latest

elidrissidev · 2022-10-14T08:41:05Z

I also cannot reproduce this using the tagged 19.4.18 release.

LOADING_TIMEOUT was introduced only recently in #2426, did you refresh the cache after the upgrade?

For the other variables, I can't see a reason why they won't exist...

addison74 · 2022-10-14T09:49:39Z

I tried to reproduce the error in OM 19.4.18 cloned today from the repository, but without success. Below is a screenshot from the Backend. In Console there are no messages and two issues appear related to prototype.js and tiny.mce.js, but they are not related to the reported issue.

After any upgrade the OpenMage cache must be cleaned, also the browser cache. In a test environment disable both caches.

hansgv · 2022-10-14T22:14:52Z

@elidrissidev I did empty Magneto's cache as well as browser's.

What additional info can I provide to help debug this?

I upgraded my site by extracting the 19.4.18 tar package to my root directory. None of the errors appear pre-upgrade. Everything else seems to work es expected both pre and post upgrade.

elidrissidev · 2022-10-15T09:34:09Z

Can you post the content of the first <script> tag in the <head> of the product edit page? it should look like this:

<script type="text/javascript">
    var BLANK_URL = 'http://magento.localhost/js/blank.html';
    var BLANK_IMG = 'http://magento.localhost/js/spacer.gif';
    var BASE_URL = 'http://magento.localhost/index.php/admin/index/index/key/7a18a1ef53f5ed89b706dd61538e420d/';
    var SKIN_URL = 'http://magento.localhost/skin/adminhtml/default/default/';
    var FORM_KEY = 'QPBwweNxDvA7KaXZ';
    var LOADING_TIMEOUT = 200;
</script>

All of the errors seem to be related to some of these variables missing.

Edit: also wanted to ask are these errors happening in other pages across the admin panel or only this one?

hansgv · 2022-10-15T16:52:53Z

@elidrissidev

Looks like this:

    <script type="text/javascript">
        var BLANK_URL = 'https://mydomain.com/js/blank.html';
        var BLANK_IMG = 'https://https://mydomain.com/js/spacer.gif';
        var BASE_URL = 'https://mydomain.com/index.php/hallinta/index/index/key/613fe4ceec22a7df08f7305ae1d31357/';
        var SKIN_URL = 'https://mydomain.com/skin/adminhtml/default/openmage/';
        var FORM_KEY = 'm07aQdv3hHfaAJxq';
        var LOADING_TIMEOUT = ;
    </script>

I think the FORM_KEY error points to this method in loader.js.

Ajax.Request.addMethods({
    initialize: function($super, url, options){
        $super(options);
        this.transport = Ajax.getTransport();
        if (!url.match(new RegExp('[?&]isAjax=true',''))) {
            url = url.match(new RegExp('\\?',"g")) ? url + '&isAjax=true' : url + '?isAjax=true';
        }
        if (Object.isString(this.options.parameters)
            && this.options.parameters.indexOf('form_key=') == -1
        ) {
            this.options.parameters += '&' + Object.toQueryString({
                form_key: FORM_KEY
            });
        } else {
            if (!this.options.parameters) {
                this.options.parameters = {
                    form_key: FORM_KEY
                };
            }
            if (!this.options.parameters.form_key) {
                this.options.parameters.form_key = FORM_KEY;
            }
        }

The BLANK_IMG error points to this script:

   <script type="text/javascript">
    Ext.BLANK_IMAGE_URL = BLANK_IMG;
    Ext.UpdateManager.defaults.loadScripts = false;
    Ext.UpdateManager.defaults.disableCaching = true;
    </script>

elidrissidev · 2022-10-16T10:00:39Z

I am able to reproduce your issue, but only if I make the method Mage_Adminhtml_Block_Page_Head::getLoadingTimeout() return an empty string or null.

Please check the app/code/core/Mage/Adminhtml/Block/Page/Head.php file and make sure the content was copied correctly. You can also run the following snippet from a PHP file and see if it's gonna return something (should return a number):

<?php
require_once 'app/Mage.php';
Mage::app();
var_dump((new Mage_Adminhtml_Block_Page_Head)->getLoadingTimeout());

hansgv · 2022-10-16T20:22:18Z

@elidrissidev It returns an int(200). My app/code/core/Mage/Adminhtml/Block/Page/Head.php file content matches with what's in the release package.

sreichel · 2022-10-16T20:35:15Z

Is there any rewrite for Mage_Adminhtml_Block_Page_Head?

hansgv · 2022-10-16T20:38:27Z

@sreichel I don't understand your question. Can you elaborate?

sreichel · 2022-10-16T20:47:43Z

Can you please add var_dump(get_class($this)) to app/design/adminhtml/default/default/template/page/head.phtml to verify its not rewritten?

elidrissidev · 2022-10-18T13:11:45Z

@hansgv Any update about this? As @sreichel mentioned, you might have an extension installed that overrides that class in which case you'll need to either copy it there or make it inherit from the core Mage/Adminhtml/Block/Page/Head.php.

hansgv · 2022-10-18T15:49:26Z

@sreichel @elidrissidev Where in app/design/adminhtml/default/default/template/page/head.phtml should I add var_dump(get_class($this))? I tried adding it to the bottom but that doesn't seem right.

Nevermind the above, I figured it out.

I get a string(50) "Fooman_SpeedsterAdvanced_Block_Adminhtml_Page_Head". Disabling Fooman Speedster Advanced extension fixes the issue.

elidrissidev · 2022-10-18T16:28:05Z

You may wanna keep that extension enabled if you're actually using it, and instead just copy getLoadingTimeout method from Mage/Adminhtml/Block/Page/Head.php to Fooman/SpeedsterAdvanced/Block/Adminhtml/Page/Head.php.

kiatng · 2022-10-19T00:56:49Z

It'll be good to create this issue in https://github.com/fooman/speedsteradvanced

sreichel · 2022-10-19T00:59:51Z

It'll be good to create this issue in https://github.com/fooman/speedsteradvanced

Just wait a minute .... ;)

sreichel added the needs investigation label Oct 14, 2022

elidrissidev closed this as completed Oct 18, 2022

elidrissidev added bug unconfirmed and removed needs investigation labels Oct 18, 2022

sreichel added the 3rd-party Related to 3rd-party code or issues with customization label Oct 18, 2022

sreichel mentioned this issue Oct 19, 2022

Cast getLoadingTimeout() to int in template #2661

Merged

4 tasks

sreichel added the backwards compatibility Might affect backwards compatibility for some users label Oct 19, 2022

elidrissidev mentioned this issue Oct 27, 2022

Page Head for Adminhtml throws JS Error - #2668

Closed

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WYSIWYG editor doesn't open on product admin page #2656

WYSIWYG editor doesn't open on product admin page #2656

hansgv commented Oct 13, 2022 •

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sreichel commented Oct 14, 2022

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sreichel commented Oct 19, 2022

WYSIWYG editor doesn't open on product admin page #2656

WYSIWYG editor doesn't open on product admin page #2656

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hansgv commented Oct 13, 2022 • edited Loading

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