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FAQ.md

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FAQ

  1. What's the relationship between ANS and Neo?

    Neo is the new name of Antshares(ANS), Neo gas is the new name of Antcoins(ANC). Your ANS will become Neo automatically after the rebrand. Similarly, Your ANC will become Neo Gas as well.

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  2. What's the relationship between Neo and Neo Gas?

    Neo is the shares of the Neo blockchain system. As long as you possess Neo, Neo Gas will generated automatically in system according to generation strategy and you can claim your Neo gas as dividends. Neo stands for ownership of the system, Neo gas stands for the right to use the system.

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  3. Is there a transfer fee between Neo wallets?

    Transfer fee is 0 for now. You can transfer Neo or Neo gas without paying the transfer fee.

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  4. Is there a transfer fee between Neo wallet and exchange?

    It depends on the exchange rules. Transfer fee is 0 in Neo system for now.

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  5. How can I check the status of my transaction?

    You can check it on Neo blockchain browser, such as http://antcha.in or http://antchain.xyz.

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  6. How do I know I'm fully synced?

    You can check the height on Neo blockchain and your wallet. If the height of your wallet is the same as the browser it means your wallet is fully synced, otherwise, it's not.

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  7. How big is the wallet sized when fully synced?

    A. PC client: 1GB or so.

    B. Web or App client: 0.

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  8. How long does it take to sync my wallet?

    A. PC client: You can use accelerate sync package(download it from https://www.antshares.org/client/chain.acc.zip) and sync process will be 10 minutes or so. If you sync from height 0, it will take you several hours.

    B. Web or App client: If the network is fine, it will sync 12000 blocks per hour. If you are experiencing a long sync, it is possible that using VPN or proxy could speed up the syncing process.

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  9. I can't see my Neo in my wallet?

    1. you can check your balance if it's right on blockchain browser of the Neo. (http://antcha.in or https://antchain.xyz/)

    2. You have to wait your wallet fully synced. If your wallet is fully synced, and there is still no Neo in your wallet, then:

      A. PC client: Re-index your wallet.

      B. Web or App client: Refresh your browser(Win: Ctrl+F5, Mac: Command+shift+r).

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  10. For Mac user, how could I claim Neo Gas(antcoins)?

    For now Mac user cannot claim Neo Gas. However, Neo Gas will be generated automatically as long as you keep them in your address.

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  1. If I keep my Neo in exchange how could I get my Neo Gas(antcoins)?

    If you keep your Neo in exchange, you cannot claim Neo Gas.

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  2. How many Neo do I need to earn Neo gas?

    The smallest unit of Neo is 1. The smallest unit of Neo Gas is 0.00000001(one hundred millionth). As long as you possess Neo(at least 1 Neo), Neo gas will be generated automatically.

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  3. I have sent x amount of ANS/Neo to my wallet, it hasn't arrived, why?

    1. Please confirm with the crypto currency exchange from which you made the transfer that the transaction was successful. If so:

    2. Please check the status of your transaction/account on a block explorer (see Question 5):

      A. Once a transaction id has been generated and is on the block explorer, the transaction is successful and said amount has been transferred to your account. If the wallet does not display the correct balance, it is likely not synced up to date. To check if the wallet is up-to-date, see Question 6. To speed up the syncing process, see Question 8.

      B. If you cannot find the transaction on the explorer, please contact the party sending said Neo/ANS, for the transaction is not completed.

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  4. What is the difference between the electron wallet and the new NEO GUI wallet?

    The desktop client downloads the whole chain to your computer. The electron wallet uses an API to interact with the blockchain.

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  1. Is the way of storing NEO as same as Bitcoin? I am nervous about the store safety.

    Yes. If you are holding NEO then you are always keeping it online. Storing private keys offline means your coins are safe and can not be touched.

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  1. Is there a central point where I can find important dates/ delays?

    Reddit: https://www.reddit.com/r/NEO/

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  1. Can I still run the antshares wallet program(windows) or is there a new one I can download with a new name?

    The new desktop client is the same, only the name changed and ANS is NEO, and ANC is Neo-Gas. It is also a need to have to sync the blockchain again.

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  1. What is the purpose of rebranding? What new things will the rebranding bring?

    NEO wants to be more professional, combining digital assets, securing digital identity and allowing users to write smart contracts in multiple coding languages like Javascript, C++ and Python.

    NEO is the use of blockchain technology and digital identity to digitize assets, the use of smart contracts for digital assets to be self-managed, to achieve "smart economy" with a distributed network.

    Additional features will include NeoMessage that supports secure, encrypted peer-to-peer messaging and NeoFS, a distributed cloud storage. Smart fund investments, Online Networking and a Decentralized Exchange will also be implemented in the near future.