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Add Knowledge Base Link #15

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philipbaileynar opened this issue Feb 17, 2024 · 2 comments
Open

Add Knowledge Base Link #15

philipbaileynar opened this issue Feb 17, 2024 · 2 comments
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enhancement New feature or request Gatsby Anything related specifically to Gatsby

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@philipbaileynar
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Add a link to the knowledge base to the footer under "Support and Contact" ABOVE the support email

@philipbaileynar philipbaileynar added the enhancement New feature or request label Feb 17, 2024
@philipbaileynar philipbaileynar self-assigned this Feb 17, 2024
@MattReimer MattReimer added the Gatsby Anything related specifically to Gatsby label Feb 17, 2024
@joewheaton
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Please add not only the Knowledge Base Link but also the Ticket submission link. Not sure if we should do those as buttons in the footer or not, but I have used this elsewhere:
image
(e.g. from: https://viewer.riverscapes.net/software-help/)

The generic KB link is: https://riverscapes.freshdesk.com/support/solutions

We may want to think about the Knowledge Base link being specific in each Gatsby site to the solution for that app (e.g. https://riverscapes.freshdesk.com/support/solutions/folders/153000068960 is for viewer).

By contrast, the Submit a Ticket is not specific: https://riverscapes.freshdesk.com/support/tickets/new

I agree with the Support email (support@riverscapes.freshdesk.com) being last in order.

@joewheaton
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FYI @dominique-shore and @jtgilbert

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Labels
enhancement New feature or request Gatsby Anything related specifically to Gatsby
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