diff --git a/.changeset/two-geckos-train.md b/.changeset/two-geckos-train.md
new file mode 100644
index 000000000000..16c2d5d6fd9e
--- /dev/null
+++ b/.changeset/two-geckos-train.md
@@ -0,0 +1,6 @@
+---
+"@rocket.chat/meteor": major
+"@rocket.chat/i18n": major
+---
+
+Adds new empty states for the marketplace view
diff --git a/apps/meteor/client/apps/orchestrator.ts b/apps/meteor/client/apps/orchestrator.ts
index f33807d25be4..86d4df829aa9 100644
--- a/apps/meteor/client/apps/orchestrator.ts
+++ b/apps/meteor/client/apps/orchestrator.ts
@@ -11,6 +11,9 @@ import type { App } from '../views/marketplace/types';
 import type { IAppExternalURL, ICategory } from './@types/IOrchestrator';
 import { RealAppsEngineUIHost } from './RealAppsEngineUIHost';
 
+const isErrorObject = (e: unknown): e is { error: string } =>
+	typeof e === 'object' && e !== null && 'error' in e && typeof e.error === 'string';
+
 class AppClientOrchestrator {
 	private _appClientUIHost: AppsEngineUIHost;
 
@@ -53,15 +56,25 @@ class AppClientOrchestrator {
 		throw new Error('Invalid response from API');
 	}
 
-	public async getAppsFromMarketplace(isAdminUser?: boolean): Promise<App[]> {
-		const result = await sdk.rest.get('/apps/marketplace', { isAdminUser: isAdminUser ? isAdminUser.toString() : 'false' });
+	public async getAppsFromMarketplace(isAdminUser?: boolean): Promise<{ apps: App[]; error?: unknown }> {
+		let result: App[] = [];
+		try {
+			result = await sdk.rest.get('/apps/marketplace', { isAdminUser: isAdminUser ? isAdminUser.toString() : 'false' });
+		} catch (e) {
+			if (isErrorObject(e)) {
+				return { apps: [], error: e.error };
+			}
+			if (typeof e === 'string') {
+				return { apps: [], error: e };
+			}
+		}
 
 		if (!Array.isArray(result)) {
 			// TODO: chapter day: multiple results are returned, but we only need one
-			throw new Error('Invalid response from API');
+			return { apps: [], error: 'Invalid response from API' };
 		}
 
-		return (result as App[]).map((app: App) => {
+		const apps = (result as App[]).map((app: App) => {
 			const { latest, appRequestStats, price, pricingPlans, purchaseType, isEnterpriseOnly, modifiedAt, bundledIn, requestedEndUser } = app;
 			return {
 				...latest,
@@ -75,6 +88,8 @@ class AppClientOrchestrator {
 				requestedEndUser,
 			};
 		});
+
+		return { apps, error: undefined };
 	}
 
 	public async getAppsOnBundle(bundleId: string): Promise<App[]> {
diff --git a/apps/meteor/client/contexts/AppsContext.tsx b/apps/meteor/client/contexts/AppsContext.tsx
index 2be8e74c2d67..9421715eccbf 100644
--- a/apps/meteor/client/contexts/AppsContext.tsx
+++ b/apps/meteor/client/contexts/AppsContext.tsx
@@ -14,7 +14,7 @@ export interface IAppsOrchestrator {
 	getAppClientManager(): AppClientManager;
 	handleError(error: unknown): void;
 	getInstalledApps(): Promise<App[]>;
-	getAppsFromMarketplace(isAdminUser?: boolean): Promise<App[]>;
+	getAppsFromMarketplace(isAdminUser?: boolean): Promise<{ apps: App[]; error?: unknown }>;
 	getAppsOnBundle(bundleId: string): Promise<App[]>;
 	getApp(appId: string): Promise<App>;
 	setAppSettings(appId: string, settings: ISetting[]): Promise<void>;
@@ -27,9 +27,9 @@ export interface IAppsOrchestrator {
 }
 
 export type AppsContextValue = {
-	installedApps: Omit<AsyncState<{ apps: App[] }>, 'error'>;
-	marketplaceApps: Omit<AsyncState<{ apps: App[] }>, 'error'>;
-	privateApps: Omit<AsyncState<{ apps: App[] }>, 'error'>;
+	installedApps: AsyncState<{ apps: App[] }>;
+	marketplaceApps: AsyncState<{ apps: App[] }>;
+	privateApps: AsyncState<{ apps: App[] }>;
 	reload: () => Promise<void>;
 	orchestrator?: IAppsOrchestrator;
 };
@@ -38,14 +38,17 @@ export const AppsContext = createContext<AppsContextValue>({
 	installedApps: {
 		phase: AsyncStatePhase.LOADING,
 		value: undefined,
+		error: undefined,
 	},
 	marketplaceApps: {
 		phase: AsyncStatePhase.LOADING,
 		value: undefined,
+		error: undefined,
 	},
 	privateApps: {
 		phase: AsyncStatePhase.LOADING,
 		value: undefined,
+		error: undefined,
 	},
 	reload: () => Promise.resolve(),
 	orchestrator: undefined,
diff --git a/apps/meteor/client/providers/AppsProvider/AppsProvider.tsx b/apps/meteor/client/providers/AppsProvider/AppsProvider.tsx
index cf1d4d671d94..f67df644523f 100644
--- a/apps/meteor/client/providers/AppsProvider/AppsProvider.tsx
+++ b/apps/meteor/client/providers/AppsProvider/AppsProvider.tsx
@@ -2,12 +2,11 @@ import { useDebouncedCallback } from '@rocket.chat/fuselage-hooks';
 import { usePermission, useStream } from '@rocket.chat/ui-contexts';
 import { useQuery, useQueryClient } from '@tanstack/react-query';
 import type { ReactNode } from 'react';
-import React, { useEffect } from 'react';
+import React, { useEffect, useState } from 'react';
 
 import { AppClientOrchestratorInstance } from '../../apps/orchestrator';
 import { AppsContext } from '../../contexts/AppsContext';
-import { useIsEnterprise } from '../../hooks/useIsEnterprise';
-import { useInvalidateLicense } from '../../hooks/useLicense';
+import { useInvalidateLicense, useLicense } from '../../hooks/useLicense';
 import type { AsyncState } from '../../lib/asyncState';
 import { AsyncStatePhase } from '../../lib/asyncState';
 import { useInvalidateAppsCountQueryCallback } from '../../views/marketplace/hooks/useAppsCountQuery';
@@ -17,15 +16,24 @@ import { storeQueryFunction } from './storeQueryFunction';
 const getAppState = (
 	loading: boolean,
 	apps: App[] | undefined,
-): Omit<
-	AsyncState<{
-		apps: App[];
-	}>,
-	'error'
-> => ({
-	phase: loading ? AsyncStatePhase.LOADING : AsyncStatePhase.RESOLVED,
-	value: { apps: apps || [] },
-});
+	error?: Error,
+): AsyncState<{
+	apps: App[];
+}> => {
+	if (error) {
+		return {
+			phase: AsyncStatePhase.REJECTED,
+			value: undefined,
+			error,
+		};
+	}
+
+	return {
+		phase: loading ? AsyncStatePhase.LOADING : AsyncStatePhase.RESOLVED,
+		value: { apps: apps || [] },
+		error,
+	};
+};
 
 type AppsProviderProps = {
 	children: ReactNode;
@@ -36,8 +44,10 @@ const AppsProvider = ({ children }: AppsProviderProps) => {
 
 	const queryClient = useQueryClient();
 
-	const { data } = useIsEnterprise();
-	const isEnterprise = !!data?.isEnterprise;
+	const { isLoading: isLicenseInformationLoading, data: { license } = {} } = useLicense({ loadValues: true });
+	const isEnterprise = isLicenseInformationLoading ? undefined : !!license;
+
+	const [marketplaceError, setMarketplaceError] = useState<Error>();
 
 	const invalidateAppsCountQuery = useInvalidateAppsCountQueryCallback();
 	const invalidateLicenseQuery = useInvalidateLicense();
@@ -66,10 +76,14 @@ const AppsProvider = ({ children }: AppsProviderProps) => {
 
 	const marketplace = useQuery(
 		['marketplace', 'apps-marketplace', isAdminUser],
-		() => {
-			const result = AppClientOrchestratorInstance.getAppsFromMarketplace(isAdminUser);
+		async () => {
+			const result = await AppClientOrchestratorInstance.getAppsFromMarketplace(isAdminUser);
 			queryClient.invalidateQueries(['marketplace', 'apps-stored']);
-			return result;
+			if (result.error && typeof result.error === 'string') {
+				setMarketplaceError(new Error(result.error));
+				return [];
+			}
+			return result.apps;
 		},
 		{
 			staleTime: Infinity,
@@ -95,21 +109,25 @@ const AppsProvider = ({ children }: AppsProviderProps) => {
 		},
 	);
 
-	const store = useQuery(['marketplace', 'apps-stored', instance.data, marketplace.data], () => storeQueryFunction(marketplace, instance), {
-		enabled: marketplace.isFetched && instance.isFetched,
-		keepPreviousData: true,
-	});
+	const { isLoading: isMarketplaceDataLoading, data: marketplaceData } = useQuery(
+		['marketplace', 'apps-stored', instance.data, marketplace.data],
+		() => storeQueryFunction(marketplace, instance),
+		{
+			enabled: marketplace.isFetched && instance.isFetched,
+			keepPreviousData: true,
+		},
+	);
 
-	const [marketplaceAppsData, installedAppsData, privateAppsData] = store.data || [];
-	const { isLoading } = store;
+	const [marketplaceAppsData, installedAppsData, privateAppsData] = marketplaceData || [];
 
 	return (
 		<AppsContext.Provider
 			children={children}
 			value={{
-				installedApps: getAppState(isLoading, installedAppsData),
-				marketplaceApps: getAppState(isLoading, marketplaceAppsData),
-				privateApps: getAppState(isLoading, privateAppsData),
+				installedApps: getAppState(isMarketplaceDataLoading, installedAppsData),
+				marketplaceApps: getAppState(isMarketplaceDataLoading, marketplaceAppsData, marketplaceError),
+				privateApps: getAppState(isMarketplaceDataLoading, privateAppsData),
+
 				reload: async () => {
 					await Promise.all([queryClient.invalidateQueries(['marketplace'])]);
 				},
diff --git a/apps/meteor/client/views/marketplace/AppsPage/AppsPage.tsx b/apps/meteor/client/views/marketplace/AppsPage/AppsPage.tsx
index 0c90ac238d24..af0b8f384c8a 100644
--- a/apps/meteor/client/views/marketplace/AppsPage/AppsPage.tsx
+++ b/apps/meteor/client/views/marketplace/AppsPage/AppsPage.tsx
@@ -1,24 +1,13 @@
-import { useTranslation, useRouteParameter } from '@rocket.chat/ui-contexts';
 import type { ReactElement } from 'react';
 import React from 'react';
 
-import { Page, PageContent } from '../../../components/Page';
-import MarketplaceHeader from '../components/MarketplaceHeader';
+import { Page } from '../../../components/Page';
 import AppsPageContent from './AppsPageContent';
 
-type AppsContext = 'explore' | 'installed' | 'premium' | 'private';
-
 const AppsPage = (): ReactElement => {
-	const t = useTranslation();
-
-	const context = useRouteParameter('context') as AppsContext;
-
 	return (
 		<Page background='tint'>
-			<MarketplaceHeader title={t(`Apps_context_${context}`)} />
-			<PageContent paddingInline='0'>
-				<AppsPageContent />
-			</PageContent>
+			<AppsPageContent />
 		</Page>
 	);
 };
diff --git a/apps/meteor/client/views/marketplace/AppsPage/AppsPageContent.tsx b/apps/meteor/client/views/marketplace/AppsPage/AppsPageContent.tsx
index e72a30e6a5c9..23446b0da208 100644
--- a/apps/meteor/client/views/marketplace/AppsPage/AppsPageContent.tsx
+++ b/apps/meteor/client/views/marketplace/AppsPage/AppsPageContent.tsx
@@ -4,8 +4,10 @@ import type { ReactElement } from 'react';
 import React, { useEffect, useMemo, useState, useCallback } from 'react';
 
 import { usePagination } from '../../../components/GenericTable/hooks/usePagination';
+import { PageContent } from '../../../components/Page';
 import { useAppsResult } from '../../../contexts/hooks/useAppsResult';
 import { AsyncStatePhase } from '../../../lib/asyncState';
+import MarketplaceHeader from '../components/MarketplaceHeader';
 import type { RadioDropDownGroup } from '../definitions/RadioDropDownDefinitions';
 import { useCategories } from '../hooks/useCategories';
 import type { appsDataType } from '../hooks/useFilteredApps';
@@ -20,6 +22,9 @@ import NoInstalledAppMatchesEmptyState from './NoInstalledAppMatchesEmptyState';
 import NoInstalledAppsEmptyState from './NoInstalledAppsEmptyState';
 import NoMarketplaceOrInstalledAppMatchesEmptyState from './NoMarketplaceOrInstalledAppMatchesEmptyState';
 import PrivateEmptyState from './PrivateEmptyState';
+import UnsupportedEmptyState from './UnsupportedEmptyState';
+
+type AppsContext = 'explore' | 'installed' | 'premium' | 'private' | 'requested';
 
 const AppsPageContent = (): ReactElement => {
 	const t = useTranslation();
@@ -29,7 +34,7 @@ const AppsPageContent = (): ReactElement => {
 
 	const router = useRouter();
 
-	const context = useRouteParameter('context');
+	const context = useRouteParameter('context') as AppsContext;
 
 	const isMarketplace = context === 'explore';
 	const isPremium = context === 'premium';
@@ -134,6 +139,8 @@ const AppsPageContent = (): ReactElement => {
 
 	const noInstalledApps = appsResult.phase === AsyncStatePhase.RESOLVED && !isMarketplace && appsResult.value?.totalAppsLength === 0;
 
+	const unsupportedVersion = appsResult.phase === AsyncStatePhase.REJECTED && appsResult.error.message === 'unsupported version';
+
 	const noMarketplaceOrInstalledAppMatches =
 		appsResult.phase === AsyncStatePhase.RESOLVED && (isMarketplace || isPremium) && appsResult.value?.count === 0;
 
@@ -189,6 +196,10 @@ const AppsPageContent = (): ReactElement => {
 	}, [isMarketplace, isRequested, sortFilterOnSelected, t, toggleInitialSortOption]);
 
 	const getEmptyState = () => {
+		if (unsupportedVersion) {
+			return <UnsupportedEmptyState />;
+		}
+
 		if (noAppRequests) {
 			return <NoAppRequestsEmptyState />;
 		}
@@ -213,7 +224,9 @@ const AppsPageContent = (): ReactElement => {
 	};
 
 	return (
-		<>
+		<PageContent>
+			<MarketplaceHeader unsupportedVersion={unsupportedVersion} title={t(`Apps_context_${context}`)} />
+
 			<AppsFilters
 				setText={setText}
 				freePaidFilterStructure={freePaidFilterStructure}
@@ -229,7 +242,7 @@ const AppsPageContent = (): ReactElement => {
 				context={context || 'explore'}
 			/>
 			{appsResult.phase === AsyncStatePhase.LOADING && <AppsPageContentSkeleton />}
-			{appsResult.phase === AsyncStatePhase.RESOLVED && noErrorsOcurred && (
+			{appsResult.phase === AsyncStatePhase.RESOLVED && noErrorsOcurred && !unsupportedVersion && (
 				<AppsPageContentBody
 					isMarketplace={isMarketplace}
 					isFiltered={isFiltered}
@@ -243,8 +256,8 @@ const AppsPageContent = (): ReactElement => {
 				/>
 			)}
 			{getEmptyState()}
-			{appsResult.phase === AsyncStatePhase.REJECTED && <AppsPageConnectionError onButtonClick={reload} />}
-		</>
+			{appsResult.phase === AsyncStatePhase.REJECTED && !unsupportedVersion && <AppsPageConnectionError onButtonClick={reload} />}
+		</PageContent>
 	);
 };
 
diff --git a/apps/meteor/client/views/marketplace/AppsPage/AppsPageContentBody.tsx b/apps/meteor/client/views/marketplace/AppsPage/AppsPageContentBody.tsx
index 56c3ca26f9a7..bd41d63245f6 100644
--- a/apps/meteor/client/views/marketplace/AppsPage/AppsPageContentBody.tsx
+++ b/apps/meteor/client/views/marketplace/AppsPage/AppsPageContentBody.tsx
@@ -11,7 +11,12 @@ import FeaturedAppsSections from './FeaturedAppsSections';
 type AppsPageContentBodyProps = {
 	isMarketplace: boolean;
 	isFiltered: boolean;
-	appsResult?: { items: App[] } & { shouldShowSearchText: boolean } & PaginatedResult & { allApps: App[] } & { totalAppsLength: number };
+	appsResult?: PaginatedResult<{
+		items: App[];
+		shouldShowSearchText: boolean;
+		allApps: App[];
+		totalAppsLength: number;
+	}>;
 	itemsPerPage: 25 | 50 | 100;
 	current: number;
 	onSetItemsPerPage: React.Dispatch<React.SetStateAction<25 | 50 | 100>>;
diff --git a/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.spec.tsx b/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.spec.tsx
new file mode 100644
index 000000000000..1e205c602752
--- /dev/null
+++ b/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.spec.tsx
@@ -0,0 +1,33 @@
+import { mockAppRoot } from '@rocket.chat/mock-providers';
+import { render, screen } from '@testing-library/react';
+import React from 'react';
+
+import { AppsContext } from '../../../contexts/AppsContext';
+import { asyncState } from '../../../lib/asyncState';
+import UnsupportedEmptyState from './UnsupportedEmptyState';
+
+describe('with private apps enabled', () => {
+	const appRoot = mockAppRoot()
+		.withTranslations('en', 'core', {
+			Marketplace_unavailable: 'Marketplace unavailable',
+		})
+		.wrap((children) => (
+			<AppsContext.Provider
+				value={{
+					installedApps: asyncState.resolved({ apps: [] }),
+					marketplaceApps: asyncState.rejected(new Error('unsupported version')),
+					privateApps: asyncState.resolved({ apps: [] }),
+					reload: () => Promise.resolve(),
+					orchestrator: undefined,
+				}}
+			>
+				{children}
+			</AppsContext.Provider>
+		));
+
+	it('should inform that the marketplace is unavailable due unsupported version', () => {
+		render(<UnsupportedEmptyState />, { wrapper: appRoot.build(), legacyRoot: true });
+
+		expect(screen.getByRole('heading', { name: 'Marketplace unavailable' })).toBeInTheDocument();
+	});
+});
diff --git a/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.stories.tsx b/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.stories.tsx
new file mode 100644
index 000000000000..8f7ed193c77d
--- /dev/null
+++ b/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.stories.tsx
@@ -0,0 +1,16 @@
+import type { ComponentMeta, ComponentStory } from '@storybook/react';
+import React from 'react';
+
+import UnsupportedEmptyState from './UnsupportedEmptyState';
+
+export default {
+	title: 'Marketplace/Components/UnsupportedEmptyState',
+	component: UnsupportedEmptyState,
+	parameters: {
+		layout: 'fullscreen',
+		controls: { hideNoControlsWarning: true },
+	},
+} as ComponentMeta<typeof UnsupportedEmptyState>;
+
+export const Default: ComponentStory<typeof UnsupportedEmptyState> = () => <UnsupportedEmptyState />;
+Default.storyName = 'UnsupportedEmptyState';
diff --git a/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.tsx b/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.tsx
new file mode 100644
index 000000000000..d7999cfbad01
--- /dev/null
+++ b/apps/meteor/client/views/marketplace/AppsPage/UnsupportedEmptyState.tsx
@@ -0,0 +1,33 @@
+import { Box, States, StatesIcon, StatesTitle, StatesSubtitle, StatesActions, Button } from '@rocket.chat/fuselage';
+import { usePermission } from '@rocket.chat/ui-contexts';
+import type { ReactElement } from 'react';
+import React from 'react';
+import { useTranslation } from 'react-i18next';
+
+import UpdateRocketChatButton from '../components/UpdateRocketChatButton';
+
+const UnsupportedEmptyState = (): ReactElement => {
+	const isAdmin = usePermission('manage-apps');
+	const { t } = useTranslation();
+
+	const title = isAdmin ? t('Update_to_access_marketplace') : t('Marketplace_unavailable');
+	const description = isAdmin ? t('Update_to_access_marketplace_description') : t('Marketplace_unavailable_description');
+
+	return (
+		<Box mbs={64}>
+			<States>
+				<StatesIcon name='warning' />
+				<StatesTitle>{title}</StatesTitle>
+				<StatesSubtitle>{description}</StatesSubtitle>
+				<StatesActions>
+					<Button secondary is='a' href='https://go.rocket.chat/i/support-prerequisites ' external>
+						{t('Learn_more')}
+					</Button>
+					{isAdmin && <UpdateRocketChatButton />}
+				</StatesActions>
+			</States>
+		</Box>
+	);
+};
+
+export default UnsupportedEmptyState;
diff --git a/apps/meteor/client/views/marketplace/components/MarketplaceHeader.tsx b/apps/meteor/client/views/marketplace/components/MarketplaceHeader.tsx
index dfc3033e9812..6cb734056229 100644
--- a/apps/meteor/client/views/marketplace/components/MarketplaceHeader.tsx
+++ b/apps/meteor/client/views/marketplace/components/MarketplaceHeader.tsx
@@ -8,8 +8,9 @@ import { PageHeader } from '../../../components/Page';
 import UnlimitedAppsUpsellModal from '../UnlimitedAppsUpsellModal';
 import { useAppsCountQuery } from '../hooks/useAppsCountQuery';
 import EnabledAppsCount from './EnabledAppsCount';
+import UpdateRocketChatButton from './UpdateRocketChatButton';
 
-const MarketplaceHeader = ({ title }: { title: string }): ReactElement | null => {
+const MarketplaceHeader = ({ title, unsupportedVersion }: { title: string; unsupportedVersion: boolean }): ReactElement | null => {
 	const t = useTranslation();
 	const isAdmin = usePermission('manage-apps');
 	const context = (useRouteParameter('context') || 'explore') as 'private' | 'explore' | 'installed' | 'premium' | 'requested';
@@ -29,8 +30,11 @@ const MarketplaceHeader = ({ title }: { title: string }): ReactElement | null =>
 		<PageHeader title={title}>
 			<ButtonGroup wrap align='end'>
 				{result.isLoading && <GenericResourceUsageSkeleton />}
-				{result.isSuccess && !result.data.hasUnlimitedApps && <EnabledAppsCount {...result.data} context={context} />}
-				{isAdmin && result.isSuccess && !result.data.hasUnlimitedApps && (
+				{!unsupportedVersion && result.isSuccess && !result.data.hasUnlimitedApps && (
+					<EnabledAppsCount {...result.data} context={context} />
+				)}
+
+				{!unsupportedVersion && isAdmin && result.isSuccess && !result.data.hasUnlimitedApps && (
 					<Button
 						onClick={() => {
 							setModal(<UnlimitedAppsUpsellModal onClose={() => setModal(null)} />);
@@ -39,7 +43,10 @@ const MarketplaceHeader = ({ title }: { title: string }): ReactElement | null =>
 						{t('Enable_unlimited_apps')}
 					</Button>
 				)}
+
 				{isAdmin && context === 'private' && <Button onClick={handleUploadButtonClick}>{t('Upload_private_app')}</Button>}
+
+				{unsupportedVersion && context !== 'private' && <UpdateRocketChatButton />}
 			</ButtonGroup>
 		</PageHeader>
 	);
diff --git a/apps/meteor/client/views/marketplace/components/UpdateRocketChatButton.tsx b/apps/meteor/client/views/marketplace/components/UpdateRocketChatButton.tsx
new file mode 100644
index 000000000000..9d6be4cc3cc8
--- /dev/null
+++ b/apps/meteor/client/views/marketplace/components/UpdateRocketChatButton.tsx
@@ -0,0 +1,15 @@
+import { Button } from '@rocket.chat/fuselage';
+import React from 'react';
+import { useTranslation } from 'react-i18next';
+
+const UpdateRocketChatButton = () => {
+	const { t } = useTranslation();
+
+	return (
+		<Button primary is='a' href='https://docs.rocket.chat/v1/docs/en/updating-rocketchat' external>
+			{t('Update')}
+		</Button>
+	);
+};
+
+export default UpdateRocketChatButton;
diff --git a/apps/meteor/client/views/marketplace/hooks/useFilteredApps.ts b/apps/meteor/client/views/marketplace/hooks/useFilteredApps.ts
index c90052fd78e3..1a669b868080 100644
--- a/apps/meteor/client/views/marketplace/hooks/useFilteredApps.ts
+++ b/apps/meteor/client/views/marketplace/hooks/useFilteredApps.ts
@@ -39,9 +39,13 @@ export const useFilteredApps = ({
 	sortingMethod: string;
 	status: string;
 	context?: string;
-}): Omit<
-	AsyncState<{ items: App[] } & { shouldShowSearchText: boolean } & PaginatedResult & { allApps: App[] } & { totalAppsLength: number }>,
-	'error'
+}): AsyncState<
+	PaginatedResult<{
+		items: App[];
+		shouldShowSearchText: boolean;
+		allApps: App[];
+		totalAppsLength: number;
+	}>
 > => {
 	const value = useMemo(() => {
 		if (appsData.value === undefined) {
diff --git a/apps/meteor/ee/server/apps/communication/rest.ts b/apps/meteor/ee/server/apps/communication/rest.ts
index 3eed45f4ddad..9baee8196e20 100644
--- a/apps/meteor/ee/server/apps/communication/rest.ts
+++ b/apps/meteor/ee/server/apps/communication/rest.ts
@@ -125,6 +125,12 @@ export class AppsRestApi {
 								...(this.queryParams.isAdminUser === 'false' && { endUserID: this.user._id }),
 							},
 						});
+
+						if (request.status === 426) {
+							orchestrator.getRocketChatLogger().error('Workspace out of support window:', await request.json());
+							return API.v1.failure({ error: 'unsupported version' });
+						}
+
 						if (request.status !== 200) {
 							orchestrator.getRocketChatLogger().error('Error getting the Apps:', await request.json());
 							return API.v1.failure();
diff --git a/apps/meteor/tests/mocks/client/marketplace.tsx b/apps/meteor/tests/mocks/client/marketplace.tsx
index f0147509cb12..1e87c26d4f72 100644
--- a/apps/meteor/tests/mocks/client/marketplace.tsx
+++ b/apps/meteor/tests/mocks/client/marketplace.tsx
@@ -30,7 +30,7 @@ export const mockAppsOrchestrator = () => {
 		getAppClientManager: () => manager,
 		handleError: () => undefined,
 		getInstalledApps: async () => [],
-		getAppsFromMarketplace: async () => [],
+		getAppsFromMarketplace: async () => ({ apps: [] }),
 		getAppsOnBundle: async () => [],
 		getApp: () => Promise.reject(new Error('not implemented')),
 		setAppSettings: async () => undefined,
diff --git a/packages/i18n/src/locales/en.i18n.json b/packages/i18n/src/locales/en.i18n.json
index 391336999af8..4ea13ecaee16 100644
--- a/packages/i18n/src/locales/en.i18n.json
+++ b/packages/i18n/src/locales/en.i18n.json
@@ -3531,6 +3531,8 @@
   "Marketplace_app_last_updated": "Last updated {{lastUpdated}}",
   "Marketplace_view_marketplace": "View Marketplace",
   "Marketplace_error": "Cannot connect to internet or your workspace may be an offline install.",
+  "Marketplace_unavailable": "Marketplace unavailable",
+  "Marketplace_unavailable_description": "This workspace cannot access the marketplace because it’s running an unsupported version of Rocket.Chat. Ask your workspace admin to update and regain access.",
   "MAU_value": "MAU {{value}}",
   "Max_length_is": "Max length is %s",
   "Max_number_incoming_livechats_displayed": "Max number of items displayed in the queue",
@@ -5625,6 +5627,8 @@
   "Update_LatestAvailableVersion": "Update Latest Available Version",
   "Update_to_version": "Update to {{version}}",
   "Update_your_RocketChat": "Update your Rocket.Chat",
+  "Update_to_access_marketplace": "Update to access marketplace",
+  "Update_to_access_marketplace_description": "This workspace cannot access the marketplace because it's running an unsupported version of Rocket.Chat.",
   "Updated_at": "Updated at",
   "Upgrade_tab_upgrade_your_plan": "Upgrade your plan",
   "Upload": "Upload",