Error: read Econnreset

[ChrisEHOliver]

Description:

Server Setup Information:

• Version of Rocket.Chat Server: 63.3
• Operating System: Centos 7
• Deployment Method(snap/docker/tar/etc): snap
• Number of Running Instances: 1
• DB Replicaset Oplog:
• Node Version:
• mongoDB Version:
  Rocket.Chat
  Version 0.63.3
  Database Migration 109
  Installed at Thu Apr 19 2018 12:50:37 GMT-0400 (Eastern Daylight Time)
  Uptime 1 hours, 59 minutes, 40 seconds
  Running Instances 1
  OpLog Disabled
  Hash cbc951c
  Date Wed Apr 18 23:57:59 2018 -0500
  Branch HEAD
  Tag 0.63.3
  Author Bradley Hilton
  Subject Merge pull request Release 0.63.3 #10504 from RocketChat/release-0.63.3
  Runtime Environment
  OS Type Linux
  OS Platform linux
  OS Arch x64
  OS Release 3.10.0-693.21.1.el7.x86_64
  Node Version v8.9.3
  OS Uptime 6 hours, 28 minutes, 12 seconds
  OS Load Average 0.12, 0.27, 0.29
  OS Total Memory 3.61 GB
  OS Free Memory 251.59 MB
  OS CPU Count 2
  Build Environment
  OS Platform linux
  OS Arch x64
  OS Release 4.4.0-119-generic
  Node Version v8.11.1
  Date April 19, 2018 1:18 AM

Steps to Reproduce:

Error: �[34mI20180419-14:19:17.655(-5) rocketchat_logger rocketchat_logger.js:278 �[31mLDAP ➔ Connection.error connection { Error: read ECONNRESET at _errnoException (util.js:1024:11) at TCP.onread (net.js:615:25) code: 'ECONNRESET', errno: 'ECONNRESET', syscall: 'read' }
�[34mI20180419-14:20:47.701(-5) rocketchat_logger rocketchat_logger.js:278 �[31mLDAP ➔ Connection.error connection { Error: read ECONNRESET at _errnoException (util.js:1024:11) at TCP.onread (net.js:615:25) code: 'ECONNRESET', errno: 'ECONNRESET', syscall: 'read' }
�[34mI20180419-14:21:17.716(-5) rocketchat_logger rocketchat_logger.js:278 �[31mLDAP ➔ Connection.error connection { Error: read ECONNRESET at _errnoException (util.js:1024:11) at TCP.onread (net.js:615:25) code: 'ECONNRESET', errno: 'ECONNRESET', syscall: 'read' }

After setting up Ldap authentication, errors appear in Log file

Actual behavior:

Relevant logs:

[TwizzyDizzy]

@rocket-cat close

Hi @ChrisEHOliver

I am closing this issue because we think there is no actual bug in Rocket.Chat in what you're describing. Here's why:

• ECONNRESET indicates that there is something wrong on (or on the network-layer to) your LDAP-Server

We use Github mainly for discussing bugs though. We understand, that setting up and operating a Rocket.Chat server is not trivial, yet we do not have the woman/man-power to help everybody. That is unfortunate, but simply a limitation of time. If it should turn out from your feedback to this message, that there is a bug involved, we will try to fix it with you.

That being said, we are very thankful that our community also does a great job in helping each other. I would therefore like to point you to some places where you can try asking for help. Usually, some friendly human being has time for you and your issue:

• The Rocket.Chat Community Support Channel:
  https://open.rocket.chat/channel/support (for general support)
• The Rocket.Chat Community Dev Channel:
  https://open.rocket.chat/channel/dev (for development-focussed support)
• The Rocket.Chat Community Support Forum:
  https://forums.rocket.chat/c/community-support

If you don't find a solution to your problem there, don't fret, as we also offer paid support: https://rocket.chat/support

You could, of course, spare yourself the hassle entirely and just choose the hosted version, where we provide you with a running Rocket.Chat instance: https://rocket.chat/cloud

Cheers
Thomas