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LiveChat Switch Department #7397
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Any updates? Please !!!! |
We have verified this bug. When we, as livechat agent, use the "Forward" option, Rocket.chat doesn't respect the routing method "Guest pool". Instead it seem to redirect to a random live agent. I think this should alert the live agents for that department and then allow them to accept the incoming live chat request. |
Hi @sacOO7! Thanks. |
I have this issue with 0.66.0, installed from source. |
Rocket.Chat Version: 0.56.0
Running Instances: 1
DB Replicaset OpLog: Enabled
Node Version: v4.8.1
There is a bug in switching dept.
Conversation closed is not noticed by agent and even after dept. change previous agent keeps on receiving messages. The department switching just doesn't work out perfectly.
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