general room doesnt load

[faziloub]

Description:

Server Setup Information:

• Version of Rocket.Chat Server: 0.57.3
• Operating System:ubuntu
• Deployment Method(snap/docker/tar/etc): no
• Number of Running Instances: 1
• DB Replicaset Oplog: yes
• Node Version:4.8.0

rocket.chat rooms doesnt load its load blank

[hardlydavis]

Same here, and after quitting a direct user->user message I was unable to re-load it. Let me know if I can offer any testing or sanitised logs

[Chris-Duke]

Got the same issue here too, but on Debian Stretch, same version of Rocket Chat (0.57.3).

I managed to resolve the issue by clearing my local db cache within the browser.

In Chrome: Inspect Element > Application tab > Clear site data (at the bottom of the page). I'm wondering if there's an issue with corrupt caching or given that the room has a large number of messages in it, that it's trying to cache too much data, more than a browser/client can handle?

[hardlydavis]

My scenario was on a fresh install so very little chat history had been generated. I also found that clearing cache/cookies or incognito resolved, but didn't take long to recur..

snap on ubuntu:
rocketchat-server 0.57.3 904 rocketchat -

[MartinSchoeler]

@fifou17 @pettitto @hardlydavis I think it could be related to the bug fixed in this pr #7687 , could you guys test out with the latest develop version? Thanks!

[faziloub]

@MartinSchoeler i will test the latest dev version

[erikyuzwa]

Is localforage a typo or on purpose? Just triggers my OCD is all. :)

I haven't been able to access #General for about a week or so, and deleting the browser database was the fix. Thanks!
Edited to properly acknowledge @pettitto for the suggestion.

[hardlydavis]

Happy to try, but I'm a bit new to snap (but followed that path when installing).

Does dev version translate into the snap verbiage below at all?

   --edge Install from the edge channel
   --beta Install from the beta channel
   --candidate
          Install from the candidate channel
   --stable
          Install from the stable channel

[faziloub]

@MartinSchoeler its works fine in other builds so you can close this issue i have tested the rc release its worked fine thanks

[TwizzyDizzy]

@rocket-cat close