diff --git a/app/apps/server/bridges/listeners.js b/app/apps/server/bridges/listeners.js
index 693c55271c31..259b937b1686 100644
--- a/app/apps/server/bridges/listeners.js
+++ b/app/apps/server/bridges/listeners.js
@@ -1,3 +1,5 @@
+import { AppInterface } from '@rocket.chat/apps-engine/server/compiler';
+
 export class AppListenerBridge {
 	constructor(orch) {
 		this.orch = orch;
@@ -54,13 +56,21 @@ export class AppListenerBridge {
 		// }
 	}
 
-	async livechatEvent(inte, room) {
-		const rm = this.orch.getConverters().get('rooms').convertRoom(room);
-		const result = await this.orch.getManager().getListenerManager().executeListener(inte, rm);
+	async livechatEvent(inte, data) {
+		switch (inte) {
+			case AppInterface.IPostLivechatRoomStarted:
+			case AppInterface.IPostLivechatRoomClosed:
+				const room = this.orch.getConverters().get('rooms').convertRoom(data);
 
-		if (typeof result === 'boolean') {
-			return result;
+				return this.orch.getManager().getListenerManager().executeListener(inte, room);
+			case AppInterface.IPostLivechatAgentAssigned:
+			case AppInterface.IPostLivechatAgentUnassigned:
+				return this.orch.getManager().getListenerManager().executeListener(inte, {
+					room: this.orch.getConverters().get('rooms').convertRoom(data.room),
+					agent: this.orch.getConverters().get('users').convertToApp(data.user),
+				});
+			default:
+				break;
 		}
-		return this.orch.getConverters().get('rooms').convertAppRoom(result);
 	}
 }
diff --git a/app/livechat/server/lib/Helper.js b/app/livechat/server/lib/Helper.js
index bfa83dc0d742..5a9e78e63464 100644
--- a/app/livechat/server/lib/Helper.js
+++ b/app/livechat/server/lib/Helper.js
@@ -1,3 +1,4 @@
+import { AppInterface } from '@rocket.chat/apps-engine/server/compiler';
 import { Meteor } from 'meteor/meteor';
 import { Match, check } from 'meteor/check';
 import { MongoInternals } from 'meteor/mongo';
@@ -7,6 +8,7 @@ import { Livechat } from './Livechat';
 import { RoutingManager } from './RoutingManager';
 import { callbacks } from '../../../callbacks/server';
 import { settings } from '../../../settings';
+import { Apps } from '../../../apps/server';
 
 export const createLivechatRoom = (rid, name, guest, roomInfo = {}, extraData = {}) => {
 	check(rid, String);
@@ -42,6 +44,8 @@ export const createLivechatRoom = (rid, name, guest, roomInfo = {}, extraData =
 	}, extraRoomInfo);
 
 	const roomId = Rooms.insert(room);
+
+	Apps.getBridges().getListenerBridge().livechatEvent(AppInterface.IPostLivechatRoomStarted, room);
 	callbacks.run('livechat.newRoom', room);
 	return roomId;
 };
@@ -157,8 +161,13 @@ export const createLivechatQueueView = () => {
 };
 
 export const removeAgentFromSubscription = (rid, { _id, username }) => {
+	const room = LivechatRooms.findOneById(rid);
+	const user = Users.findOneById(_id);
+
 	Subscriptions.removeByRoomIdAndUserId(rid, _id);
 	Messages.createUserLeaveWithRoomIdAndUser(rid, { _id, username });
+
+	Apps.getBridges().getListenerBridge().livechatEvent(AppInterface.IPostLivechatAgentUnassigned, { room, user });
 };
 
 export const normalizeAgent = (agentId) => {
diff --git a/app/livechat/server/lib/Livechat.js b/app/livechat/server/lib/Livechat.js
index 501e53406591..4050d17bfeaa 100644
--- a/app/livechat/server/lib/Livechat.js
+++ b/app/livechat/server/lib/Livechat.js
@@ -368,7 +368,12 @@ export const Livechat = {
 		Messages.createCommandWithRoomIdAndUser('promptTranscript', rid, closeData.closedBy);
 
 		Meteor.defer(() => {
+			/**
+			 * @deprecated the `AppInterface.ILivechatRoomClosedHandler` event will be removed
+			 * in the next major version of the Apps-Engine
+			 */
 			Apps.getBridges().getListenerBridge().livechatEvent(AppInterface.ILivechatRoomClosedHandler, room);
+			Apps.getBridges().getListenerBridge().livechatEvent(AppInterface.IPostLivechatRoomClosed, room);
 			callbacks.run('livechat.closeRoom', room);
 		});
 
diff --git a/app/livechat/server/lib/RoutingManager.js b/app/livechat/server/lib/RoutingManager.js
index 3b65ba14ceaa..2f4579f29b7b 100644
--- a/app/livechat/server/lib/RoutingManager.js
+++ b/app/livechat/server/lib/RoutingManager.js
@@ -1,3 +1,4 @@
+import { AppInterface } from '@rocket.chat/apps-engine/server/compiler';
 import { Meteor } from 'meteor/meteor';
 import { Match, check } from 'meteor/check';
 
@@ -11,6 +12,7 @@ import { createLivechatSubscription,
 } from './Helper';
 import { callbacks } from '../../../callbacks/server';
 import { LivechatRooms, Rooms, Messages, Users, LivechatInquiry } from '../../../models/server';
+import { Apps } from '../../../apps/server';
 
 export const RoutingManager = {
 	methodName: null,
@@ -74,8 +76,12 @@ export const RoutingManager = {
 		Rooms.incUsersCountById(rid);
 
 		const user = Users.findOneById(agent.agentId);
+		const room = LivechatRooms.findOneById(rid);
+
 		Messages.createCommandWithRoomIdAndUser('connected', rid, user);
 		dispatchAgentDelegated(rid, agent.agentId);
+
+		Apps.getBridges().getListenerBridge().livechatEvent(AppInterface.IPostLivechatAgentAssigned, { room, user });
 		return inquiry;
 	},
 
@@ -98,6 +104,7 @@ export const RoutingManager = {
 		}
 
 		const { servedBy } = room;
+
 		if (servedBy) {
 			removeAgentFromSubscription(rid, servedBy);
 			LivechatRooms.removeAgentByRoomId(rid);
diff --git a/package-lock.json b/package-lock.json
index 1afa69f2f29b..4732a19cc78b 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -2928,9 +2928,9 @@
 			}
 		},
 		"@rocket.chat/apps-engine": {
-			"version": "1.14.0-beta.3119",
-			"resolved": "https://registry.npmjs.org/@rocket.chat/apps-engine/-/apps-engine-1.14.0-beta.3119.tgz",
-			"integrity": "sha512-SoQicHOGkQD6wwcnMzc1qETbNoMwQ2ei5j5krzh0/dachCbHG+C1rBO8yYbK2TQwuSjxR0wLM20ZbM57iHaYKw==",
+			"version": "1.15.0-alpha.3202",
+			"resolved": "https://registry.npmjs.org/@rocket.chat/apps-engine/-/apps-engine-1.15.0-alpha.3202.tgz",
+			"integrity": "sha512-cNPPjTJE6V6OHp/6vY86LFOKEaaMELWocDxncMp2JetyYinYsU8rlHu8s/KHz7Nhptka5YMkXsZ4ozseld/wuw==",
 			"requires": {
 				"adm-zip": "^0.4.9",
 				"cryptiles": "^4.1.3",
@@ -6895,8 +6895,8 @@
 			"integrity": "sha1-WYc/Nej89sc2HBAjkmHXbhU0i7I="
 		},
 		"adm-zip": {
-			"version": "0.4.12",
-			"resolved": "github:RocketChat/adm-zip#34ac787ce7f45c6cea99df049deb17d0c476a3b5"
+			"version": "github:RocketChat/adm-zip#34ac787ce7f45c6cea99df049deb17d0c476a3b5",
+			"from": "github:RocketChat/adm-zip"
 		},
 		"aggregate-error": {
 			"version": "3.0.1",
diff --git a/package.json b/package.json
index 29f7fd599db5..3082257f2656 100644
--- a/package.json
+++ b/package.json
@@ -130,7 +130,7 @@
 		"@nivo/heatmap": "^0.61.0",
 		"@nivo/line": "^0.61.1",
 		"@nivo/pie": "^0.61.1",
-		"@rocket.chat/apps-engine": "^1.14.0-beta.3119",
+		"@rocket.chat/apps-engine": "^1.15.0-alpha.3202",
 		"@rocket.chat/fuselage": "^0.7.1",
 		"@rocket.chat/fuselage-hooks": "^0.7.1",
 		"@rocket.chat/fuselage-polyfills": "^0.7.1",