diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
index d321784fa268..192446a8c6ee 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
@@ -10,12 +10,11 @@ import {
 	useEndpoint,
 	useMethod,
 	useTranslation,
+	useRoute,
 } from '@rocket.chat/ui-contexts';
-import { FlowRouter } from 'meteor/kadira:flow-router';
 import { Session } from 'meteor/session';
 import React, { useCallback, useState, useEffect } from 'react';
 
-import { RoomManager } from '../../../../../../../app/ui-utils/client';
 import PlaceChatOnHoldModal from '../../../../../../../ee/app/livechat-enterprise/client/components/modals/PlaceChatOnHoldModal';
 import CloseChatModal from '../../../../../../components/Omnichannel/modals/CloseChatModal';
 import CloseChatModalData from '../../../../../../components/Omnichannel/modals/CloseChatModalData';
@@ -34,6 +33,7 @@ export const useQuickActions = (
 	getAction: (id: string) => void;
 } => {
 	const setModal = useSetModal();
+	const route = useRoute('home');
 
 	const t = useTranslation();
 	const dispatchToastMessage = useToastMessageDispatch();
@@ -83,11 +83,11 @@ export const useQuickActions = (
 			await methodReturn(rid);
 			closeModal();
 			Session.set('openedRoom', null);
-			FlowRouter.go('/home');
+			route.push();
 		} catch (error) {
 			dispatchToastMessage({ type: 'error', message: error });
 		}
-	}, [closeModal, dispatchToastMessage, methodReturn, rid]);
+	}, [closeModal, dispatchToastMessage, methodReturn, rid, route]);
 
 	const requestTranscript = useMethod('livechat:requestTranscript');
 
@@ -96,7 +96,6 @@ export const useQuickActions = (
 			try {
 				await requestTranscript(rid, email, subject);
 				closeModal();
-				RoomManager.close(`l${rid}`);
 				dispatchToastMessage({
 					type: 'success',
 					message: t('Livechat_transcript_has_been_requested'),
@@ -169,13 +168,13 @@ export const useQuickActions = (
 					throw new Error(departmentId ? t('error-no-agents-online-in-department') : t('error-forwarding-chat'));
 				}
 				dispatchToastMessage({ type: 'success', message: t('Transferred') });
-				FlowRouter.go('/');
+				route.push();
 				closeModal();
 			} catch (error) {
 				dispatchToastMessage({ type: 'error', message: error });
 			}
 		},
-		[closeModal, dispatchToastMessage, forwardChat, rid, t],
+		[closeModal, dispatchToastMessage, forwardChat, rid, route, t],
 	);
 
 	const closeChat = useMethod('livechat:closeRoom');
diff --git a/apps/meteor/tests/e2e/omnichannel-send-transcript.spec.ts b/apps/meteor/tests/e2e/omnichannel-send-transcript.spec.ts
new file mode 100644
index 000000000000..b6d06784b224
--- /dev/null
+++ b/apps/meteor/tests/e2e/omnichannel-send-transcript.spec.ts
@@ -0,0 +1,61 @@
+import { faker } from '@faker-js/faker';
+import type { Browser, Page } from '@playwright/test';
+
+import { test, expect } from './utils/test';
+import { OmnichannelLiveChat, HomeChannel } from './page-objects';
+
+const createAuxContext = async (browser: Browser, storageState: string): Promise<{ page: Page; poHomeChannel: HomeChannel }> => {
+	const page = await browser.newPage({ storageState });
+	const poHomeChannel = new HomeChannel(page);
+	await page.goto('/');
+	await page.locator('.main-content').waitFor();
+
+	return { page, poHomeChannel };
+};
+
+test.describe('omnichannel-transcript', () => {
+	let poLiveChat: OmnichannelLiveChat;
+	let newUser: { email: string; name: string };
+
+	let agent: { page: Page; poHomeChannel: HomeChannel };
+	test.beforeAll(async ({ api, browser }) => {
+		newUser = {
+			name: faker.name.firstName(),
+			email: faker.internet.email(),
+		};
+
+		// Set user user 1 as manager and agent
+		await api.post('/livechat/users/agent', { username: 'user1' });
+		await api.post('/livechat/users/manager', { username: 'user1' });
+
+		agent = await createAuxContext(browser, 'user1-session.json');
+	});
+	test.beforeEach(async ({ page }) => {
+		poLiveChat = new OmnichannelLiveChat(page);
+	});
+
+	test.afterAll(async ({ api }) => {
+		await api.delete('/livechat/users/agent/user1');
+		await api.delete('/livechat/users/manager/user1');
+	});
+
+	test('Receiving a message from visitor', async ({ page }) => {
+		await test.step('Expect send a message as a visitor', async () => {
+			await page.goto('/livechat');
+			await poLiveChat.btnOpenLiveChat('R').click();
+			await poLiveChat.sendMessage(newUser, false);
+			await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_visitor');
+			await poLiveChat.btnSendMessageToOnlineAgent.click();
+		});
+
+		await test.step('Expect to have 1 omnichannel assigned to agent 1', async () => {
+			await agent.poHomeChannel.sidenav.openChat(newUser.name);
+		});
+
+		await test.step('Expect to be able to create transcript', async () => {
+			await agent.poHomeChannel.content.btnSendTranscript.click();
+			await agent.poHomeChannel.content.btnModalConfirm.click();
+			await expect(agent.poHomeChannel.toastSuccess).toBeVisible();
+		});
+	});
+});
diff --git a/apps/meteor/tests/e2e/page-objects/fragments/home-content.ts b/apps/meteor/tests/e2e/page-objects/fragments/home-content.ts
index a6949a9a32f7..c4ecce4cc8b7 100644
--- a/apps/meteor/tests/e2e/page-objects/fragments/home-content.ts
+++ b/apps/meteor/tests/e2e/page-objects/fragments/home-content.ts
@@ -110,6 +110,10 @@ export class HomeContent {
 		return this.page.locator('[data-qa-id="ToolBoxAction-balloon-arrow-top-right"]');
 	}
 
+	get btnSendTranscript(): Locator {
+		return this.page.locator('[data-qa-id="ToolBoxAction-mail-arrow-top-right"]');
+	}
+
 	get inputModalAgentUserName(): Locator {
 		return this.page.locator('#modal-root input:nth-child(1)');
 	}