diff --git a/apps/meteor/app/livechat/server/api/v1/contact.ts b/apps/meteor/app/livechat/server/api/v1/contact.ts
index ec0559d5f191..0de3181708fb 100644
--- a/apps/meteor/app/livechat/server/api/v1/contact.ts
+++ b/apps/meteor/app/livechat/server/api/v1/contact.ts
@@ -3,13 +3,15 @@ import {
 	isPOSTOmnichannelContactsProps,
 	isPOSTUpdateOmnichannelContactsProps,
 	isGETOmnichannelContactsProps,
+	isGETOmnichannelContactsSearchProps,
 } from '@rocket.chat/rest-typings';
 import { escapeRegExp } from '@rocket.chat/string-helpers';
 import { Match, check } from 'meteor/check';
 import { Meteor } from 'meteor/meteor';
 
 import { API } from '../../../../api/server';
-import { Contacts, createContact, updateContact, isSingleContactEnabled } from '../../lib/Contacts';
+import { getPaginationItems } from '../../../../api/server/helpers/getPaginationItems';
+import { Contacts, createContact, updateContact, getContacts, isSingleContactEnabled } from '../../lib/Contacts';
 
 API.v1.addRoute(
 	'omnichannel/contact',
@@ -50,7 +52,10 @@ API.v1.addRoute(
 
 API.v1.addRoute(
 	'omnichannel/contact.search',
-	{ authRequired: true, permissionsRequired: ['view-l-room'] },
+	{
+		authRequired: true,
+		permissionsRequired: ['view-l-room'],
+	},
 	{
 		async get() {
 			check(this.queryParams, {
@@ -136,3 +141,23 @@ API.v1.addRoute(
 		},
 	},
 );
+
+API.v1.addRoute(
+	'omnichannel/contacts.search',
+	{ authRequired: true, permissionsRequired: ['view-livechat-contact'], validateParams: isGETOmnichannelContactsSearchProps },
+	{
+		async get() {
+			if (!isSingleContactEnabled()) {
+				return API.v1.unauthorized();
+			}
+
+			const { searchText } = this.queryParams;
+			const { offset, count } = await getPaginationItems(this.queryParams);
+			const { sort } = await this.parseJsonQuery();
+
+			const result = await getContacts({ searchText, offset, count, sort });
+
+			return API.v1.success(result);
+		},
+	},
+);
diff --git a/apps/meteor/app/livechat/server/lib/Contacts.ts b/apps/meteor/app/livechat/server/lib/Contacts.ts
index e9be40aa942b..8d440e297249 100644
--- a/apps/meteor/app/livechat/server/lib/Contacts.ts
+++ b/apps/meteor/app/livechat/server/lib/Contacts.ts
@@ -17,9 +17,10 @@ import {
 	Subscriptions,
 	LivechatContacts,
 } from '@rocket.chat/models';
+import type { PaginatedResult } from '@rocket.chat/rest-typings';
 import { check } from 'meteor/check';
 import { Meteor } from 'meteor/meteor';
-import type { MatchKeysAndValues, OnlyFieldsOfType } from 'mongodb';
+import type { MatchKeysAndValues, OnlyFieldsOfType, Sort } from 'mongodb';
 
 import { callbacks } from '../../../../lib/callbacks';
 import { trim } from '../../../../lib/utils/stringUtils';
@@ -63,6 +64,13 @@ type UpdateContactParams = {
 	channels?: ILivechatContactChannel[];
 };
 
+type GetContactsParams = {
+	searchText?: string;
+	count: number;
+	offset: number;
+	sort: Sort;
+};
+
 export const Contacts = {
 	async registerContact({
 		token,
@@ -225,6 +233,25 @@ export async function updateContact(params: UpdateContactParams): Promise<ILivec
 	return updatedContact;
 }
 
+export async function getContacts(params: GetContactsParams): Promise<PaginatedResult<{ contacts: ILivechatContact[] }>> {
+	const { searchText, count, offset, sort } = params;
+
+	const { cursor, totalCount } = LivechatContacts.findPaginatedContacts(searchText, {
+		limit: count,
+		skip: offset,
+		sort: sort ?? { name: 1 },
+	});
+
+	const [contacts, total] = await Promise.all([cursor.toArray(), totalCount]);
+
+	return {
+		contacts,
+		count,
+		offset,
+		total,
+	};
+}
+
 async function getAllowedCustomFields(): Promise<Pick<ILivechatCustomField, '_id' | 'label' | 'regexp' | 'required'>[]> {
 	return LivechatCustomField.findByScope(
 		'visitor',
diff --git a/apps/meteor/server/models/raw/LivechatContacts.ts b/apps/meteor/server/models/raw/LivechatContacts.ts
index 88dac1b9f5c1..1036205d1539 100644
--- a/apps/meteor/server/models/raw/LivechatContacts.ts
+++ b/apps/meteor/server/models/raw/LivechatContacts.ts
@@ -1,6 +1,7 @@
 import type { ILivechatContact, RocketChatRecordDeleted } from '@rocket.chat/core-typings';
-import type { ILivechatContactsModel } from '@rocket.chat/model-typings';
-import type { Collection, Db } from 'mongodb';
+import type { FindPaginated, ILivechatContactsModel } from '@rocket.chat/model-typings';
+import { escapeRegExp } from '@rocket.chat/string-helpers';
+import type { Collection, Db, RootFilterOperators, Filter, FindOptions, FindCursor, IndexDescription } from 'mongodb';
 
 import { BaseRaw } from './BaseRaw';
 
@@ -9,6 +10,29 @@ export class LivechatContactsRaw extends BaseRaw<ILivechatContact> implements IL
 		super(db, 'livechat_contact', trash);
 	}
 
+	protected modelIndexes(): IndexDescription[] {
+		return [
+			{
+				key: { name: 1 },
+				unique: false,
+				name: 'name_insensitive',
+				collation: { locale: 'en', strength: 2, caseLevel: false },
+			},
+			{
+				key: { emails: 1 },
+				unique: false,
+				name: 'emails_insensitive',
+				partialFilterExpression: { emails: { $exists: true } },
+				collation: { locale: 'en', strength: 2, caseLevel: false },
+			},
+			{
+				key: { phones: 1 },
+				partialFilterExpression: { phones: { $exists: true } },
+				unique: false,
+			},
+		];
+	}
+
 	async updateContact(contactId: string, data: Partial<ILivechatContact>): Promise<ILivechatContact> {
 		const updatedValue = await this.findOneAndUpdate(
 			{ _id: contactId },
@@ -17,4 +41,23 @@ export class LivechatContactsRaw extends BaseRaw<ILivechatContact> implements IL
 		);
 		return updatedValue.value as ILivechatContact;
 	}
+
+	findPaginatedContacts(searchText?: string, options?: FindOptions): FindPaginated<FindCursor<ILivechatContact>> {
+		const searchRegex = escapeRegExp(searchText || '');
+		const match: Filter<ILivechatContact & RootFilterOperators<ILivechatContact>> = {
+			$or: [
+				{ name: { $regex: searchRegex, $options: 'i' } },
+				{ emails: { $regex: searchRegex, $options: 'i' } },
+				{ phones: { $regex: searchRegex, $options: 'i' } },
+			],
+		};
+
+		return this.findPaginated(
+			{ ...match },
+			{
+				allowDiskUse: true,
+				...options,
+			},
+		);
+	}
 }
diff --git a/apps/meteor/tests/end-to-end/api/livechat/contacts.ts b/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
index c33ef255c25c..cfbae3db4872 100644
--- a/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
+++ b/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
@@ -632,4 +632,98 @@ describe('LIVECHAT - contacts', () => {
 			expect(res.body.errorType).to.be.equal('invalid-params');
 		});
 	});
+
+	describe('[GET] omnichannel/contacts.search', () => {
+		let contactId: string;
+		const contact = {
+			name: faker.person.fullName(),
+			emails: [faker.internet.email().toLowerCase()],
+			phones: [faker.phone.number()],
+			contactManager: agentUser?._id,
+		};
+
+		before(async () => {
+			await updatePermission('view-livechat-contact', ['admin']);
+			const { body } = await request.post(api('omnichannel/contacts')).set(credentials).send(contact);
+			contactId = body.contactId;
+		});
+
+		after(async () => {
+			await restorePermissionToRoles('view-livechat-contact');
+		});
+
+		it('should be able to list all contacts', async () => {
+			const res = await request.get(api(`omnichannel/contacts.search`)).set(credentials);
+
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contacts).to.be.an('array');
+			expect(res.body.contacts.length).to.be.greaterThan(0);
+			expect(res.body.count).to.be.an('number');
+			expect(res.body.total).to.be.an('number');
+			expect(res.body.offset).to.be.an('number');
+		});
+
+		it('should return only contacts that match the searchText using email', async () => {
+			const res = await request.get(api(`omnichannel/contacts.search`)).set(credentials).query({ searchText: contact.emails[0] });
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contacts).to.be.an('array');
+			expect(res.body.contacts.length).to.be.equal(1);
+			expect(res.body.total).to.be.equal(1);
+			expect(res.body.contacts[0]._id).to.be.equal(contactId);
+			expect(res.body.contacts[0].name).to.be.equal(contact.name);
+			expect(res.body.contacts[0].emails[0]).to.be.equal(contact.emails[0]);
+		});
+
+		it('should return only contacts that match the searchText using phone number', async () => {
+			const res = await request.get(api(`omnichannel/contacts.search`)).set(credentials).query({ searchText: contact.phones[0] });
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contacts).to.be.an('array');
+			expect(res.body.contacts.length).to.be.equal(1);
+			expect(res.body.total).to.be.equal(1);
+			expect(res.body.contacts[0]._id).to.be.equal(contactId);
+			expect(res.body.contacts[0].name).to.be.equal(contact.name);
+			expect(res.body.contacts[0].emails[0]).to.be.equal(contact.emails[0]);
+		});
+
+		it('should return only contacts that match the searchText using name', async () => {
+			const res = await request.get(api(`omnichannel/contacts.search`)).set(credentials).query({ searchText: contact.name });
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contacts).to.be.an('array');
+			expect(res.body.contacts.length).to.be.equal(1);
+			expect(res.body.total).to.be.equal(1);
+			expect(res.body.contacts[0]._id).to.be.equal(contactId);
+			expect(res.body.contacts[0].name).to.be.equal(contact.name);
+			expect(res.body.contacts[0].emails[0]).to.be.equal(contact.emails[0]);
+		});
+
+		it('should return an empty list if no contacts exist', async () => {
+			const res = await request.get(api(`omnichannel/contacts.search`)).set(credentials).query({ searchText: 'invalid' });
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contacts).to.be.an('array');
+			expect(res.body.contacts.length).to.be.equal(0);
+			expect(res.body.total).to.be.equal(0);
+		});
+
+		describe('Permissions', () => {
+			before(async () => {
+				await removePermissionFromAllRoles('view-livechat-contact');
+			});
+
+			after(async () => {
+				await restorePermissionToRoles('view-livechat-contact');
+			});
+
+			it("should return an error if user doesn't have 'view-livechat-contact' permission", async () => {
+				const res = await request.get(api(`omnichannel/contacts.search`)).set(credentials);
+
+				expect(res.body).to.have.property('success', false);
+				expect(res.body.error).to.be.equal('User does not have the permissions required for this action [error-unauthorized]');
+			});
+		});
+	});
 });
diff --git a/packages/model-typings/src/models/ILivechatContactsModel.ts b/packages/model-typings/src/models/ILivechatContactsModel.ts
index f94216830884..9f7bc23e7c2c 100644
--- a/packages/model-typings/src/models/ILivechatContactsModel.ts
+++ b/packages/model-typings/src/models/ILivechatContactsModel.ts
@@ -1,7 +1,9 @@
 import type { ILivechatContact } from '@rocket.chat/core-typings';
+import type { FindCursor, FindOptions } from 'mongodb';
 
-import type { IBaseModel } from './IBaseModel';
+import type { FindPaginated, IBaseModel } from './IBaseModel';
 
 export interface ILivechatContactsModel extends IBaseModel<ILivechatContact> {
 	updateContact(contactId: string, data: Partial<ILivechatContact>): Promise<ILivechatContact>;
+	findPaginatedContacts(searchText?: string, options?: FindOptions): FindPaginated<FindCursor<ILivechatContact>>;
 }
diff --git a/packages/rest-typings/src/v1/omnichannel.ts b/packages/rest-typings/src/v1/omnichannel.ts
index b494e5d0e5a9..09c021a4e7d9 100644
--- a/packages/rest-typings/src/v1/omnichannel.ts
+++ b/packages/rest-typings/src/v1/omnichannel.ts
@@ -1329,6 +1329,32 @@ const GETOmnichannelContactsSchema = {
 
 export const isGETOmnichannelContactsProps = ajv.compile<GETOmnichannelContactsProps>(GETOmnichannelContactsSchema);
 
+type GETOmnichannelContactsSearchProps = PaginatedRequest<{
+	searchText: string;
+}>;
+
+const GETOmnichannelContactsSearchSchema = {
+	type: 'object',
+	properties: {
+		count: {
+			type: 'number',
+		},
+		offset: {
+			type: 'number',
+		},
+		sort: {
+			type: 'string',
+		},
+		searchText: {
+			type: 'string',
+		},
+	},
+	required: [],
+	additionalProperties: false,
+};
+
+export const isGETOmnichannelContactsSearchProps = ajv.compile<GETOmnichannelContactsSearchProps>(GETOmnichannelContactsSearchSchema);
+
 type GETOmnichannelContactProps = { contactId: string };
 
 const GETOmnichannelContactSchema = {
@@ -3776,6 +3802,9 @@ export type OmnichannelEndpoints = {
 	'/v1/omnichannel/contacts.get': {
 		GET: (params: GETOmnichannelContactsProps) => { contact: ILivechatContact | null };
 	};
+	'/v1/omnichannel/contacts.search': {
+		GET: (params: GETOmnichannelContactsSearchProps) => PaginatedResult<{ contacts: ILivechatContact[] }>;
+	};
 
 	'/v1/omnichannel/contact.search': {
 		GET: (params: GETOmnichannelContactSearchProps) => { contact: ILivechatVisitor | null };