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Integration stops updating until reload #73
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Installed two days ago early in the evening.. I am using a Ziggo Next. Worked fine but the integration died in the night, nothing operational on the LG Horizon integration after that. |
I am also experiencing this issue. My system is currently only locally accessible, could that be related to the connection dropping? |
It looks like it's encountering an error that it can't recover from. Please enable debug logging for this component and please communicate it to me. Don't forget to obfuscate any sensitive info in your logs. The support for GB version is minimal, due to the fact that i need a login and a VPN to test and develop new/altered specifications |
I'm experiencing the same issue from day 1 that i've installed this add-on. the periode of that it's working varies. I also have to do a reload to get it working again. I've have debugging activated but where do i find the reports ? |
I have this issue as well every now and then, I had debug logs enabled for a while and finally, I had an issue again today.
I can email you the full log, it's about 6000 lines (I prefer sending it by mail than sharing it in public) |
@HansOtten I re-read your message. Your box is talking MQTT to be controlled. You don't need a mqtt server, but the LGHorizon acts as a MQTT client |
With the update of HA to OS 2024.1.4 the integration with version v0.5.4 it stopped working in CH. Maybe seems like an auth-issue. Core 2024.1.4 here is what I get from the log in HA: Logger: lghorizon.lghorizon_api Giving up _do_api_call(...) after 3 tries (lghorizon.exceptions.LGHorizonApiConnectionError: Unable to call https://spark-prod-ch.gnp.cloud.sunrisetv.ch/auth-service/v1/mqtt/token. Error:401 Client Error: Unauthorized for url: https://spark-prod-ch.gnp.cloud.sunrisetv.ch/auth-service/v1/mqtt/token) |
I get this issue with the box becoming unavailable too. Although this doesn't fix the root cause of the problem, you can create an automation to reload the integration when it becomes unavailable, which mostly makes the issue go away. I've pasted my full automation below, which if failing to reload on the first attempt will try to reload every five minutes until it's working again. It includes notifications to my phone when it becomes unavailable and then when it has successfully reloaded. You will need to get the
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@robertwigley @Shivy011 Please let me know if you can retrieve the cause of the unavailabillity. I've tried to make the api as self-healing as i could. I personally don't experience it anymore but if there still situation where the integration can't recover from, let me know. I'll try to fix that. |
I am out of action at the moment as GB based :( |
Ah thats a pity....we're on it... |
Hi ,
I am using Virgin Media (GB). My integration works for a few hours, then the boxes etc stop responding, at which point I have to reload the integration, and it all works fine again. It is really strange issue, but consistently stops working. The integration is loaded etc and running fine, it just seems to lose the link to the Virgin TV boxes
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