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进程无响应 #802

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kawori opened this issue Jan 20, 2018 · 7 comments
Closed

进程无响应 #802

kawori opened this issue Jan 20, 2018 · 7 comments

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@kawori
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kawori commented Jan 20, 2018

商店版本,有时候按下F1截图时(有一次时在浏览器内截图,还有一次不记得了),会一直处于截图状态,按任何键均无反应,也无法切换程序,之后会出现对话框提示“进程没有响应”,有“结束进程”和“取消“两个按钮,但是按任何按钮都无效,会不断出现这个对话框,只能按电源键强制关机。
我不想再重现这个问题,所以没有截图。

@TGdxh
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TGdxh commented Jan 21, 2018

win10(1709)商店版只能刚安装的时候可以启动一次,其他时候均无法启动,点击无反应。

@liulex
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liulex commented Jan 21, 2018

@kawori
元素检测遇到极少部分窗口/元素时会卡死,需自己进行排查,然后配置 config.ini, 见 #116 的讨论。
遇到卡死时,按下右 Win 键,出现任务栏,再点击 Snipaste 的托盘图标,即可强行结束 Snipaste,无需重启系统。
如果无法确定是哪个程序引起的,可以将日志级别设为 跟踪,然后重现崩溃,再打开 splog.txt 即可查出最后一次元素检测是落到哪个 exe.
如果 遇到了卡死不想排查/不想配置不想问题再出现,只有在选项窗口中关闭元素检测了。

@1014856361
问题已知,今晚会提交新版到商店,一两日后审核通过再更新试试。

@liulex
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liulex commented Jan 21, 2018

@1014856361 请问是否在选项窗口中改过配置文件的存储位置?

@TGdxh
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TGdxh commented Jan 21, 2018

@liulex 没动过。更新后就出现这个问题,重新安装了几次都是这个情况。

@liulex
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liulex commented Jan 21, 2018

@1014856361 可否将 %LOCALAPPDATA%\Packages\45479liulios.17062D84F7C46_p7pnf6hceqser\LocalState除了 history 之外 的其他文件/文件夹打包发到 snipaste.app@gmail.com

@TGdxh
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TGdxh commented Jan 21, 2018

@liulex 我是不是发了两次?

@liulex
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liulex commented Jan 21, 2018

@1014856361 收到,是发了两次 😅

@liulex liulex closed this as completed Jul 31, 2020
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