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ADR004 - UserFeedbackService.md

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Title: Introducing Dedicated User Feedback Service

Status:

Proposed

Context:

In order to enhance our product development process and prioritize user engagement, we have decided to implement a dedicated service for users to contribute suggestions, improvements, and report issues. This service will streamline the feedback collection process and provide a centralized repository for efficient review and action.

Decision:

We will establish a dedicated User Feedback Service to facilitate seamless communication between users and the development team.

Consequences:

  1. Improved User Engagement:

    • Users will have a direct channel to submit suggestions and report issues, fostering a sense of involvement and engagement.

  2. Efficient Feedback Handling:

    • The dedicated service will centralize user feedback, making it easier for the development team to review and prioritize improvements.

  3. Enhanced Product Quality:

    • Regular feedback collection and analysis will contribute to identifying and addressing issues promptly, leading to a higher quality product.

  4. Streamlined Development Process:

    • The centralized repository will serve as a valuable resource for the development team to make informed decisions and prioritize feature development based on user needs.

Implementation:

  1. User Feedback Service:

    • Develop a user-friendly interface for users to submit feedback, including suggestions and issue reports.

  2. Feedback Repository:

    • Implement a central repository to store all user feedback, allowing for easy retrieval and analysis.

  3. Review and Prioritization Workflow:

    • Establish a workflow for the development team to regularly review and prioritize user feedback.

  4. Communication Channel:

    • Set up a communication channel to provide users with updates on the status of their feedback and inform them about implemented changes.

Rationale:

This decision aims to strengthen the relationship between our users and the development team, fostering a collaborative environment that prioritizes user needs. The implementation of a dedicated User Feedback Service aligns with our commitment to continuous improvement and delivering a product that meets and exceeds user expectations.