Desk integration enhancements

[nikkothari22]

The following tasks are pending on the Desk integration

• Able to react to messages (related to [RAV-4] Add support for reactions on mobile app #481)
• Able to view reactions on a message (related to [RAV-4] Add support for reactions on mobile app #481)
• Able to view a reply to a message
• Able to reply to a message
• Able to send files/images
• Able to send formatted messages (Tiptap)
• Able to view linked document with message
• Able to send a message with the current document opened in the background
• Users can choose whether they want to enable chat inside Desk under Raven Users.
• Add support for GIFs
• Add pagination

[linear]

RAV-57 Desk integration enhancements

[zuron7]

Just thought I'd add to this and mention that in certain doctypes the ability to add a new row gets restricted. Hence, it would be better to put the column on the left hand side, where it's always empty (on the desktop), or add some padding/whitespace so the buttons don't get hidden underneath.

[nikkothari22]

@zuron7 Yes, we need to change the position/style of the Raven bar.

The problem is that it can't be placed on the right since the email popup hides there.

So we could either use a bubble (which I hate), or we could have a hide/show button elsewhere (maybe on the navbar?)

#607

[blaggacao]

Another one:

• set available status when using the desk widget, too (maybe some detection of activity may be in order)

Overall, in a remote team, distributed across timezone's with different shifts, it's helpful to see when a user logged-in (whether that means "available" or "do not disturb" or anything else).