[FEATURE] User support

[jeff-horton-ho-sas]

Request for discussion on what level of support we can / want to offer for engineers using the site.

What is the feature or enhancement you are suggesting?
Provide a standard way for an engineer to request support using the site, or applying a principle, standard, or pattern.

What would be the benefit of doing this?
Makes the site more accessible and helps identify where content is unclear

Additional information
This was highlighted when discussing WCAG2.2's new clause 3.2.6 Consistent help in #361. Any implementation will need to display how to get help in a consistent place on each page.

Currently the site has the "New service" banner on each page with a link to a page on providing feedback, which provided the option of raising an issue with the feedback in this repository, or emailing segas@digital.homeoffice.gov.uk. There is also a link to the accessibility statement in the footer displayed on each page, which has a section on reporting accessibility issues with the same points of contact.

Please confirm the below

• I have checked through the issues on the repository and this has not already been suggested

Questions for discussion

• Is the current feedback link + accessibility link sufficient?
• If not: do we modify the existing feedback link and page to communicate it can be used for feedback or support, or create a separate link and page for getting support as well as the current feedback link? Something else (suggestions below)?
• Should links to the various Slack channels associated with SEGAS be included as additional contact points on the feeback page or support page if we add one? (i.e. #segas-support, #segas-site, and the various #segas-<guild name> channels)
• With the current setup responding to feedback/accessibilityGitHub issues and/or emails falls to the members of engineering community who volunteer to be part of the SEGAS guilds and/or help out with the site.
  • Are we ok with the current commitment that esp. accessibility issues will be responded to quickly?
  • Is it still possible if we open this up to more general help applying the principles/standards/patterns?
  • Do we need to put anything in place to make sure this continues to be the case?