Could not start outbound call. CALLER_VOICE_GATEWAY_URI was not defined

[sarahbacha]

What to set the CALLER_VOICE_GATEWAY_URI if I am using voice agent and not voice gateway

[bpulito]

That is the tenant URI. Basically the SIP URI associated with the BOT side of the call (the side that is calling). For outbound you specific this in the REST request to Voice Agent and you have to have that number configured in one of your voice agents.

[sarahbacha]

My question is what will be the CALLER_VOICE_GATEWAY_URI value if i am NOT using voice gateway however i am using voice agent.
The documentation is confusing.
What is a clear value for this field?

[bpulito]

Its the phone number associated with your voice agent.

[sarahbacha]

I put that it is still giving me :
Could not start outbound call. CALLER_VOICE_GATEWAY_URI was not defined.

[bpulito]

Can you be more specific about where you are seeing this message?

[sarahbacha]

When I try and run a job it will give me a 409: Error Conflict
And in the console i will get the error at the top

[bpulito]

Not sure what you mean by "whey I try and run a job". Are you using Voice Agent Tester? Trying to figure out which product you are using. Also, probably a better place to get questions answered is our public Slack channel. You can go here for details on how to join that:
https://www.ibm.com/support/knowledgecenter/SS4U29/troubleshooting.html