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WhatsApp Templates: Rocketchat should determine the messagingServiceSid from the Twilio conversation and use that in the customFields. #1397

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ear-dev opened this issue Sep 6, 2023 · 0 comments · Fixed by #1398
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WhatsApp Templates: Rocketchat should determine the messagingServiceSid from the Twilio conversation and use that in the customFields. #1397

ear-dev opened this issue Sep 6, 2023 · 0 comments · Fixed by #1398
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@bhardwajaditya

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ear-dev commented Sep 6, 2023

Is this possible?

It would be better if CX did not have to keep a mapping of messagingServiceSid's.

Instead of getting the messagingServiceSid in the customFields from CX, perhaps we can track the Sid on a per conversation basis, maybe as a room attribute, and then get it from there when it is time to send a templated message?
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[NEW] Extract message service SID from incoming message and save to room WideChat/Rocket.Chat
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@bhardwajaditya @ear-dev