Blank screen in the window after setup

[pj-mathematician]

• Application version: 17.0.6 and 16.0.0
• Operating System (Platform and Version): Windows 11 home

Expected Behavior
Should open the software after installation setup

Actual behavior
Blank screen with the task bar is coming up, tried unistalling/installing, running as administrator. Same issue persists.

To Reproduce
Installed arc setup from the website on windows 11 home and started

Screenshots

Additional Information
N/A

[KodKarls]

The same problem in my case but I use Windows 10 Pro.

ScreenShot

[matteovarani]

Same issue on W10 Pro

[jarrodek]

Good morning. I tested the app yesterday before publishing it on win 11, macOS Monterey, and the latest Ubuntu. I might have missed something. I am investigating now. I will let you know in an hour.

[jarrodek]

It looks like it is working on my hardware so the issue must be environment-specific.
Can you find and share logs with me here? The logs should be located in a path that is similar to this:

C:\Users\[YOUR USER]\AppData\Roaming\advanced-rest-client\logs\log.log

Alternatively, you can open the app with the debug output in the console by adding --dev when running the application from CMD/PowerShell. The full command should be similar to:

 C:\Users\[YOUR USER]\AppData\Local\Programs\advanced-rest-client\AdvancedRestClient.exe --dev

Having the log would help me understand what is happening with the application in your configuration.

[jarrodek]

I have found a problem. This is happening with a fresh installation. The script that moves that data from an old ARC's architecture to the new one has a problem in it (incorrect import paths). As a workaround, I can suggest running the application with the --skip-database-upgrade switch which will disable this module.
In case of trouble with the cookie consent, you can also use the --skip-cookie-consent switch.

I am working on the bug fix.