diff --git a/docs/docs/sources/chatplugin/overview.md b/docs/docs/sources/chatplugin/overview.md
index 4d07798e35..0598646870 100644
--- a/docs/docs/sources/chatplugin/overview.md
+++ b/docs/docs/sources/chatplugin/overview.md
@@ -4,13 +4,57 @@ sidebar_label: Overview
 ---
 
 import TLDR from "@site/src/components/TLDR";
+import ButtonBox from "@site/src/components/ButtonBox";
+import ButtonBoxList from "@site/src/components/ButtonBoxList";
+import HammerAndWrenchSVG from "@site/static/icons/hammer-and-wrench.svg";
 
 <TLDR>
 
-Airy's Live Chat Plugin is an **open-source chat widget** that you can put on your website to chat with your visitors.
+Airy's Live Chat Plugin is an open-source chat widget that is fully customizable
+and included in Airy Core
 
  </TLDR>
 
-The Airy Live Chat Plugin is a fully-featured
-[source](/getting-started/glossary#source) that enables conversations with
-anonymous website visitors through a web chat plugin.
+## Introduction
+
+Having a Live Chat plugin on your website has become essential. Connect with
+your website visitors, communicate with them in real time, or use a bot to
+automate FAQs.
+
+Airy’s Live Chat Plugin comes out of the box fully working, but thanks to its
+open-source nature and React Render Props you can customize everything about it.
+
+Out of the box Airy’s Live Chat Plugin supports:
+
+- Full customization of look, feel and features
+- All message types, including emojis
+- Rich Messaging: Templates, cards & carousels
+
+## How it's build
+
+The Airy Live Chat Plugin is JavaScript library built with
+[preact](https://preactjs.com/)and
+[TypeScript](https://www.typescriptlang.org/).
+
+The library makes heavy use of [render
+props](https://reactjs.org/docs/render-props.html) so that you can customize its
+behavior in every aspect. The library handles all the
+[communication](/api/endpoints/chatplugin.md) with Airy Core transparently for
+you.
+
+## Customization
+
+Completely customize your Live Chat and make it match your brand:
+
+<ButtonBoxList>
+<ButtonBox
+    icon={() => <HammerAndWrenchSVG />}
+    title='Learn more about the customization of your Chat Plugin'
+    description='From colors to shapes and sizes: everything is editable'
+    link='/sources/chatplugin/customization'
+/>
+</ButtonBoxList>
+
+## Supported message types
+
+TODO