Page not found pages

[timpaul]

Page not found pages

Use this issue to discuss this pattern in the GOV.UK Design System.

Contributors

• @stevenaproctor

Related links

• HMRC have a version on Page not found: HMRC design patterns
• DWP have a version Error pages: DWP design patterns
• Home Office has a version Error pages: HO design system

[govuk-design-system]

Design review

This pattern was reviewed by a panel of designers from GDS, HMRC, DWP and Home Office on 22 March 2018.

The panel agreed that the pattern should be published in the GOV.UK Design System.

Recommendations

The panel recommended that the following actions should be taken before the pattern is published:

• Reconsider the ‘What were you trying to do’ form example. The panel had concerns that it might set unrealistic expectations in users, and that some users would submit personal data, which the service then has to deal with. Either remove this example for now, or add content explaining what will happen if the users fills in the form.

The panel recommended that the following actions should be taken after the pattern is published:

• Suggest ways of avoiding users seeing these pages in the first place. For example, if a user bookmarks a page in a transaction (like a confirmation page), make sure something sensible happens if they try to revisit them

[stevenjmesser]

We have removed the 'Experimental' tag from components, patterns, and guidance in the Design System. 😌

The tag was being used on the Page not found pattern to raise awareness that more research is needed to validate it. However, we recently published new guidance on how to share findings from users which we hope will make it easier to collect and format more information about how the Design System is being used across services.

If your team has used this component please let us know. 💪