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conference-call-users-guide.md

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Conference Call User's Guide

{% hint style="info" %} Contact your workspace administrator or follow conference-call-admin-guide to configure conference calls in your workspace. {% endhint %}

In Rocket.Chat, you can initiate video and audio conferences using your desired provider in any room.

Initiating a call - Direct Message

To start a call in Direct Message,

  • Click on the phone icon from the room's header. You may have pre-flight options like turning on/off the camera or microphone. However, these options depend on the conference call provider you have selected.
  • Click the call button. The pop-up changes to the “calling state”. Now, you can perform other actions while you wait for the receiver to answer. The ringer stays active for 30 seconds. After that Call again button appears in the room.

Incoming direct call

Three things happen once you receive a call:

  • A pop-up appears wherever you are in the Rocket.Chat application.
  • The incoming call ringer starts to ring.
  • An incoming call item will be highlighted in the left sidebar.

These options are available when you have an incoming call:

  • Accept and join the call room.
  • Decline and give the other user feedback through the chat.
  • Dismiss and silently ignore the call.

Start a call - Room

You can also start a call in other rooms like Team, Channel, Discussion, and Multiple Direct Messages.

To start a call in a room,

  • Click on the phone icon from the room's header. You may have pre-flight options like turning on/off the camera or microphone. However, these options depend on the conference call provider you have selected.
  • Click the call button. A message is sent in the room, where all participants in the call are shown as thumbnails.

{% hint style="info" %} The ringing feature is unavailable in any room except Direct Messages(DMs). {% endhint %}

Conference logs

After a conference call is ended, the room keeps a record of the following:

  • The user who initiated it
  • The start time
  • The name of the conference
  • The attendees