Unauthorized to access error

[mstanton1]

Describe the bug in current situation
One of our pilot users, Don Heckley of Champion Homes, noted that every time he logs on to the modernized MHR system and clicks to navigate to the MHR page he is presented with an Unauthorized to access error. He is able to click okay on the Unauthorized modal, can select the MHR dashboard link again, and then it opens.

Account Number: 40700
Account Name: Champion Canada International ULC
Branch: SRI Homes - Lethbridge Division

Note: This is a MHR only account (not MHR and PPR)

Link bug to the User Story

Impact of this bug
No other users have reported this to date, although the pilot participation is low. We have not proactively asked other users if they encounter this issue - but could reach out if that is helpful.

Chance of Occurring (high/medium/low/very low)

Pre Conditions: which Env, any pre-requesites or assumptions to execute steps?

Steps to Reproduce
Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Actual/ observed behavior/ results

Expected behavior
A clear and concise description of what you expected to happen. Use the gherking language.

Screenshots/ Visual Reference/ Source
If applicable, add screenshots to help explain your problem. You an use screengrab.

[mstanton1]

Option: If Don bookmarks the homepage where the MHR dashboard is and logs on from there instead of going straight to assets it will pass the account ID on the redirect (i.e. needs to be a page in auth)
https://www.bcregistry.gov.bc.ca/ -recommend logging on from here.

Note: This is caused by multiple accounts so we can also look into his account, what other accounts are in place and whether they are intended to be in place.

[mstanton1]

I have reached out to Don to confirm if he has multiple accounts and to suggest log on through the URL https://www.bcregistry.gov.bc.ca/ .

[mstanton1]

Continued work took place to support this client through ops tickets. Closing as this is no longer needed.