diff --git a/auth-api/src/auth_api/resources/v1/activity_log.py b/auth-api/src/auth_api/resources/v1/activity_log.py
index a4b82b0af..e245de354 100644
--- a/auth-api/src/auth_api/resources/v1/activity_log.py
+++ b/auth-api/src/auth_api/resources/v1/activity_log.py
@@ -29,7 +29,7 @@
 
 @bp.route("", methods=["GET", "OPTIONS"])
 @cross_origin(origins="*", methods="GET")
-@_jwt.has_one_of_roles([Role.SYSTEM.value, Role.STAFF.value, Role.ACCOUNT_HOLDER.value])
+@_jwt.has_one_of_roles([Role.SYSTEM.value, Role.STAFF.value, Role.ACCOUNT_HOLDER.value, Role.VIEW_ACTIVITY_LOGS.value])
 def get_activities(org_id):
     """Fetch activities."""
     try:
diff --git a/auth-api/src/auth_api/resources/v1/org.py b/auth-api/src/auth_api/resources/v1/org.py
index 7192cf60b..3d0c8c585 100644
--- a/auth-api/src/auth_api/resources/v1/org.py
+++ b/auth-api/src/auth_api/resources/v1/org.py
@@ -81,7 +81,7 @@ def search_organizations():
 
         roles = token.get("realm_access").get("roles")
         # public user can only get status of orgs in search, unless they have special roles.
-        allowed_roles = [Role.STAFF.value, Role.SYSTEM.value, Role.ACCOUNT_IDENTITY]
+        allowed_roles = [Role.STAFF.value, Role.SYSTEM.value, Role.ACCOUNT_IDENTITY, Role.STAFF_VIEW_ACCOUNTS.value]
         if Role.PUBLIC_USER.value in roles and not set(roles).intersection(set(allowed_roles)):
             if response and response.get("orgs"):
                 status = HTTPStatus.OK
diff --git a/auth-api/src/auth_api/resources/v1/task.py b/auth-api/src/auth_api/resources/v1/task.py
index 7304a3f30..b47738c68 100644
--- a/auth-api/src/auth_api/resources/v1/task.py
+++ b/auth-api/src/auth_api/resources/v1/task.py
@@ -34,7 +34,7 @@
 
 @bp.route("", methods=["GET", "OPTIONS"])
 @cross_origin(origins="*", methods=["GET"])
-@_jwt.has_one_of_roles([Role.STAFF.value])
+@_jwt.has_one_of_roles([Role.STAFF.value, Role.STAFF_TASK_SEARCH.value])
 def get_tasks():
     """Fetch tasks."""
     try:
@@ -62,7 +62,7 @@ def get_tasks():
 
 @bp.route("/<int:task_id>", methods=["GET", "OPTIONS"])
 @cross_origin(origins="*", methods=["GET", "PUT"])
-@_jwt.has_one_of_roles([Role.STAFF.value])
+@_jwt.has_one_of_roles([Role.STAFF.value, Role.VIEW_TASK_DETAILS.value])
 def get_task(task_id):
     """Fetch task by id."""
     try:
diff --git a/auth-api/src/auth_api/services/authorization.py b/auth-api/src/auth_api/services/authorization.py
index c85b47305..667534ba6 100644
--- a/auth-api/src/auth_api/services/authorization.py
+++ b/auth-api/src/auth_api/services/authorization.py
@@ -52,8 +52,7 @@ def get_account_authorizations_for_org(
         auth = None
         token_roles = user_from_context.roles
 
-        # todo the service account level access has not been defined
-        if Role.STAFF.value in token_roles:
+        if any(role in [Role.STAFF.value, Role.CONTACT_CENTRE_STAFF.value] for role in token_roles):
             if expanded:
                 # Query Authorization view by business identifier
                 auth = AuthorizationView.find_authorization_for_admin_by_org_id(account_id)
diff --git a/auth-api/src/auth_api/services/org.py b/auth-api/src/auth_api/services/org.py
index 8576fb3b4..f92c8d44d 100644
--- a/auth-api/src/auth_api/services/org.py
+++ b/auth-api/src/auth_api/services/org.py
@@ -772,14 +772,17 @@ def get_orgs(user_id, valid_statuses=VALID_STATUSES):
         return MembershipModel.find_orgs_for_user(user_id, valid_statuses)
 
     @staticmethod
-    def search_orgs(search: OrgSearch, environment):  # pylint: disable=too-many-locals
+    @user_context
+    def search_orgs(search: OrgSearch, environment, **kwargs):  # pylint: disable=too-many-locals
         """Search for orgs based on input parameters."""
         orgs_result = {"orgs": [], "page": search.page, "limit": search.limit, "total": 0}
         include_invitations: bool = False
+        user_from_context: UserContext = kwargs["user_context"]
+        roles = user_from_context.roles
         search.access_type, is_staff_admin = Org.refine_access_type(search.access_type)
         if search.statuses and OrgStatus.PENDING_ACTIVATION.value in search.statuses:
             # only staff admin can see director search accounts
-            if not is_staff_admin:
+            if not is_staff_admin and Role.VIEW_ACCOUNT_PENDING_INVITATIONS.value not in roles:
                 raise BusinessException(Error.INVALID_USER_CREDENTIALS, None)
             org_models, orgs_result["total"] = OrgModel.search_pending_activation_orgs(name=search.name)
             include_invitations = True
diff --git a/auth-api/src/auth_api/utils/roles.py b/auth-api/src/auth_api/utils/roles.py
index 219413805..168d80c13 100644
--- a/auth-api/src/auth_api/utils/roles.py
+++ b/auth-api/src/auth_api/utils/roles.py
@@ -44,6 +44,12 @@ class Role(Enum):
     # Used by Business-AR to create affiliations that may already have a passcode (bypass passcode check)
     SKIP_AFFILIATION_AUTH = "skip_affiliation_auth"
 
+    CONTACT_CENTRE_STAFF = "contact_centre_staff"
+    STAFF_TASK_SEARCH = "staff_task_search"
+    VIEW_TASK_DETAILS = "view_task_details"
+    VIEW_ACCOUNT_PENDING_INVITATIONS = "view_account_pending_invitations"
+    VIEW_ACTIVITY_LOGS = "view_activity_logs"
+
 
 # Membership types
 STAFF = "STAFF"
diff --git a/auth-api/src/auth_api/utils/user_context.py b/auth-api/src/auth_api/utils/user_context.py
index a71dbd23e..bea14bd2c 100644
--- a/auth-api/src/auth_api/utils/user_context.py
+++ b/auth-api/src/auth_api/utils/user_context.py
@@ -81,8 +81,8 @@ def has_role(self, role_name: str) -> bool:
         return role_name in self._roles
 
     def is_staff(self) -> bool:
-        """Return True if the user is staff user."""
-        return Role.STAFF.value in self._roles if self._roles else False
+        """Return True if the user is staff user or contact centre staff."""
+        return self._roles and any(role in [Role.STAFF.value, Role.CONTACT_CENTRE_STAFF.value] for role in self._roles)
 
     def is_staff_admin(self) -> bool:
         """Return True if the user is staff user."""