Fee Reimbursement Agent

[cbeams]

Docs: https://bisq.wiki/Fee_Reimbursement_Agent
Team: @bisq-network/fee-reimbursement-agents

[cbeams]

2018.07 report

Nothing to report.

BSQ requested: 25

/cc bisq-network/compensation#101

[cbeams]

2018.08 report

Nothing to report.

BSQ Requested: 25

/cc bisq-network/compensation#114

[cbeams]

2018.09 report

Nothing to report.

BSQ Requested: 25

/cc bisq-network/compensation#139

[cbeams]

2018.10 report

@KanoczTomas stepped up this month to help process a months-long backlog of reimbursement requests, and as mentioned in his compensation request at bisq-network/compensation#152, he offered to take on a dedicated role for doing this kind of work. So I'll transition primary ownership of this role to him over the next month.

Tomas, I'd suggest reading https://docs.bisq.network/roles.html#maintainer. I'll grant you write access to this repository so you can properly handle the issues, e.g. assigning and labeling them, etc. Otherwise, there's not much to be done other than handling incoming reimbursement requests. I think it's an open question whether this repository should handle anything else, e.g. other support issues. We have the forum for that, and more technical support requests often end up in the main bisq-network/bisq repository, which isn't necessarily a bad thing. In any case, as maintainer, you'll be free to work with the main repo maintainers and suggest what you think makes sense.

Also please read https://docs.bisq.network/roles.html#reporting and follow the instructions there starting with next month's compensation request cycle.

It's a good idea to read the whole roles doc, actually, so you've got full context.

In any case, if that all goes smoothly, I'll fully hand over primary ownership of this to you next month. Please let me know what you need in the meantime, thanks!

BSQ Requested: 25

/cc bisq-network/compensation#160

[cbeams]

2018.11 report

@KanoczTomas continued to manage the support repository this month, and is now putting together the next batch reimbursement at bisq-network/support#147.

@KanoczTomas, I'd like to make you the primary owner of this role, which would mean doing what you're already doing, plus posting a report like this one here each month. Are you OK with that?

BSQ requested: 25

/cc bisq-network/compensation#179

[KanoczTomas]

@cbeams ok, I am fine with it. I am taking the role and will write the report for december when the time comes.

[cbeams]

Per #1 (comment), I'll be away for the next ~2 months. @KanoczTomas has already agreed to take on ownership of this role, and I'm un-assigning myself from it now.

[KanoczTomas]

2018.12 report

There were 17 reimbursements opened for month december which were compensated by #173

BSQ Requested: 25

/cc bisq-network/compensation#201

[ManfredKarrer]

Thanks a lot @KanoczTomas! Very appreciated that you took over responsibility for that task!

[KanoczTomas]

2019.01 report

There are 8 issues with reimbursements opened for month January which will be compensated by #195. There are 60 transactions in this batch totaling 0.09307566 BTC.

BSQ Requested: 25

/cc bisq-network/compensation#201

[KanoczTomas]

2019.02 report

There 3 staged issues and 2 waiting for input from user. They will be reimbursed with #200.

BSQ Requested: 25

/cc bisq-network/compensation#221

[KanoczTomas]

2019.03 report

Processed 12 reimbursement requests in this batch totalling 0,013346 BTC. Reimbursed via #200

BSQ Requested: 600

*note I had a feedback to raise my requested amount as previous requests were undervalued by myself. 600 is a compensation for last requests as well.

/cc bisq-network/compensation#237

[wiz]

@KanoczTomas are you still performing this role? there are many issues in the support repository piling up and it seems you haven't filed a monthly report for the Support Maintainer role in a year...

[cbeams]

@KanoczTomas will do a call to hand off this role to @leo816. Scheduled for 2020-03-27. Afterward, @leo816 will assume this role (and we'll probably rename the role as well).

[leo816]

Cycle 44

• Made the Fee Reimbursement for 29 trades (0.0019525 ) 43 USD
  Batch Reimbursement support#1341

15 other issues that have been waiting for information were taken down

[leo816]

Cycle 45

• Made the Fee Reimbursement for 29 trades (0.00059876 ) 16 USD
  Batch Reimbursement support#1358 (comment)

4 other issues are pending due to information missing

[leo816]

Cycle 46

• Made the Fee Reimbursement for 11 trades (0.00164571 ) 50 USD
  Batch Reimbursement support#1389 (comment)

4 other issues are pending due to information missing

[leo816]

Cycle 49

• Made the Fee Reimbursement for 16 trades (0.00517012 ) 155 USD
  Batch Reimbursement support#1435 (comment)

4 other issues are pending due to information missing

[leo816]

Cycle 50

• Made the Fee Reimbursement for 10 trades (0.0018) 55 USD
  Batch Reimbursement support#1435 (comment)

• Handled this stranded case that had been stuck for a while: Fee reimbursement for trade f73fnbm  support#1442

• 5 other issues are pending due to information missing

[leo816]

Cycle 51

• Made the Fee Reimbursement for 10 trades 115 USD
  Batch Reimbursement support#1476 (comment)

• closed a few cases that had no update since february

• 2 other issues are pending due to information missing

[leo816]

Cycle 52 & 53

• Made the Fee Reimbursement for 18 trades #1515
  Batch Reimbursement support#1515

• closed a few cases that had no update or were requesting for reimbursement without the having paid fee on the first place

• 1 other issues is pending due to information missing

TOTAL: 0.00382575 BTC

[leo816]

Cycle 54

• Made the Fee Reimbursement for 8 trades #1531

bisq-network/support#1531 (comment)

• closed issues that were made wrongly by users who had not lost their deposit but rather just needed to SPV Resync (failed trades)

• 1 other issues is pending due to information missing

[leo816]

Cycle 55

• Made the Fee Reimbursement for 9 trades #1557

bisq-network/support#1557

• This cycle we also had a lot of false positives and those issues were all closed (users who had not lost their deposit but rather just needed to SPV Resync)

• There were two issues pending, one of them was not elligible for reimbursement, the remaining is from a trade from 2018. I've tried several times to contact the arbitrator but there was no luck (the user even offered 25% of the trade amount as bounty)

[leo816]

Cycle 56

• Made the Fee Reimbursement for 13 trades #1583 amounting a total of 0.00487892 BTC

bisq-network/support#1583

• This cycle we also had a lot of false positives and those issues were all closed (users who had not lost their deposit but thought they had due to the error message)

• There is still one issue pending, it's still from a trade from 2018. I've tried several times to contact the arbitrator but there was no luck (the user even offered 25% of the trade amount as bounty)

[leo816]

Cycle 57

• Made the Fee Reimbursement for 17 trades #1595 amounting a total of 0.00699733 BTC

bisq-network/support#1583

• This cycle we also had a lot of false positives and those issues were all closed (users who had not lost their deposit but thought they had due to the error message)

• The same issue as reported on the last cycle, there is still one issue pending, it's still from a trade from 2018. I've tried several times to contact the arbitrator but there was no luck (the user even offered 25% of the trade amount as bounty)

[leo816]

Cycle 58

• Made the Fee Reimbursement for 12 trades #1595 amounting a total of 0.00497 BTC

bisq-network/support#1614 (comment)

• This cycle had less amount of false positives but still quite a few of those spotted by Dara (users who had not lost their deposit but thought they had due to the error message)

• The same issue as reported on the last cycle, there is still one issue pending, it's still from a trade from 2018. I've tried several times to contact the arbitrator but there was no luck (the user even offered 25% of the trade amount as bounty)

[leo816]

Cycle 59

Fee reimbursements remain constant, trades and mediation also steady at the same rate:

• Made the Fee Reimbursement for 11 trades #1623

bisq-network/support#1623 (comment)

• This cycle had more false positives, most of which already spotted out by Dara (users who had not lost their deposit but thought they had due to the error message)

• The same issue as reported on the last cycle, there is still one issue pending, it's still from a trade from 2018. I've tried several times to contact the arbitrator but there was no luck (the user even offered 25% of the trade amount as bounty)

[leo816]

Cycle 61

• Made the Fee Reimbursement for 20 issues (one issue including several tickets which is why there are 23 outputs)

The total reimbursement amount was: 0.00875208 BTC (455 USD)

bisq-network/support#1663 (comment)