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Brave Sync is broken #16131
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I have a similar issue, but trying to sync my Brave on Linux and Mac. After clicking the |
I have the same issue on using Brave for Windows. I click leave sync chain and then open the sync menu again only to be met by a newly created chain. I am unable to sync my PC due to this. Version 1.29.79 Chromium: 93.0.4577.63 (Official Build) (64-bit) |
@joshuadavidson do you have multiple profiles? Curious if there are some other factors causing the bug? |
@sobuj53 @DoDoENT @joshuadavidson sorry for the inconvenience, would you be willing to submit some additional debugging information from brave://sync-internals on the system where you are seeing these errors? Using this form: https://upload-support.brave.com/sync Thanks for any information you can provide so we can get to the bottom of this. |
@bsclifton & @jsecretan no inconvenience at all--just busy day. Here is some more context: I have a Windows machine with two logins (personal and work) each which use Brave with only the default profile configured. My personal Windows login works great and is actively synced with other devices without issue. When I try to join this sync chain while logged in with my work Windows profile this is where I see the issue described above. I was able to workaround the issue today by deleting the default Brave profile while logged in with my work Windows profile and configuring a new Brave profile. I have gone ahead and submitted the sync-internals for both my personal and work windows profiles--hopefully this helps and my workaround hasn't tainted the quality of these logs. Let me know if I can help further. As a fellow dev I can appreciate some tasty logs to help solve a bug quicker 😉 |
Thanks @joshuadavidson, we have @AlexeyBarabash taking a look at what you provided |
Hi, |
as per
This may happened if there are no Google Services on the device. We use official API to scan QR code and it requires to have Google Services installed on device. @sobuj53 , maybe you have one of the latest Huawei devices? |
About
Currently to leave the sync chain, device must send DELETE device record to server and get successfull response. This is done to ensure all other devices are aware about the current device has left the chain. And if there are either network issue or server gives error status, device will not leave the chain. There is in-progress PR for this brave/brave-core#10044 . @sobuj53 right now as an emergency way you can press |
@jsecretan, here is my upload ID The weird part is that the traffic log in the sync-internals tab is completely empty and the about tab shows that the sync client ID is not initialized, while I do have my sync chain code - I'm just not able to join the sync chain created on another computer. |
This also worked for me - after clicking that, Brave allowed me to enter sync code from my other computer and joined the sync chain. Now everything works as expected. |
Thank you very much. This works like a charm. |
Similar issue occurring with sync. I changed from using Brave supplied from the Snap store to direct installation from the openSUSE repository. Now I cannot get the Brave settings menu to allow me to start a new chain (where I can enter a code from my Brave browser on my Android phone). The option to start a new sync chain never appears. Similarly, my Android phone does not allow me to start enter a sync code from another device. I can only provide a code for the phone's chain or a QR code. Tried the Thank you for you assistance. Linux machine: SUSE 15.3, Browser version 1.30.87 |
Follow-Up: Kept the Sync menu open and |
Thanks @CPete88 we think that this coming PR in 1.31 will help: brave/brave-core#10044 I think with your device on LineageOS it may have trouble reading the QR code because of lack of access to Google services. But it should work if you enter the code words. |
Closing this because I believe the above fixes the issue and is now deployed. |
Had the same issues, |
I worked great for me and the issue I was facing was moving brave from my pc so that I could reinstall windows 11 and the add the same brave folder back to my fresh windows install so that I would not loose my brave rewards thank you so much |
Description
Brave sync is broken both in android and Desktop. I can't leave sync chain nor remove a already added device! Also in android I can't find any option to scan QR code to add my device in sync chain.
Steps to Reproduce
brave://settings/braveSync/setup
Click on remove added device. It doesn't remove it.Leave sync chain
but nothing changes.Actual result:
Please watch the video
https://youtu.be/K5RsLsBjZOw
Expected result:
The browser should follow the user command.
Reproduces how often:
Every time
Desktop Brave version:
Android Device details:
Version/Channel Information:
Other Additional Information:
Miscellaneous Information:
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