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need to put shields down to watch video on Hulu or Amazon Prime #2580

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LaurenWags opened this issue Dec 15, 2018 · 9 comments
Closed

need to put shields down to watch video on Hulu or Amazon Prime #2580

LaurenWags opened this issue Dec 15, 2018 · 9 comments
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bug priority/P2 A bad problem. We might uplift this to the next planned release. QA/Test-Plan-Specified QA/Yes regression webcompat/shields Shields is breaking a website.

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@LaurenWags
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LaurenWags commented Dec 15, 2018

Description

With 0.57.18 you need to put shields down to watch a video on Hulu. Allowing Ads and Trackers is not enough.

Note, In 0.56.15 you did not need to put shields down to watch a video on Hulu - I was able to view a video with standard shield configuration.

Steps to Reproduce

  1. Install 0.57.18
  2. Navigate to Hulu
  3. Install Widevine
  4. Login and try to play a video.

Actual result:

Unable to play video. Get message below until you put shields down.
screen shot 2018-12-14 at 7 06 33 pm

Expected result:

No error message, able to view video.

Reproduces how often:

Easily

Brave version (brave://version info)

Brave 0.57.18 Chromium: 71.0.3578.80 (Official Build) (64-bit)
Revision 2ac50e7249fbd55e6f517a28131605c9fb9fe897-refs/branch-heads/3578@{#860}
OS Mac OS X

Reproducible on current release:

  • Does it reproduce on brave-browser dev/beta builds? yes

Website problems only:

  • Does the issue resolve itself when disabling Brave Shields? yes
  • Is the issue reproducible on the latest version of Chrome? Using Chrome 71.0.3578.98 and UBlock Origin extension, issue does not reproduce.

Additional Information

Issue does not reproduce on previous version, 0.56.15

Additionally, with Amazon Prime the issue does not occur on 0.56.15. Note, there is no error message displayed on 0.57.x when trying to view an Amazon Prime video, there is just an endless spinner for me.

@LaurenWags LaurenWags added this to the 1.x Backlog milestone Dec 15, 2018
@Brave-Matt
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Wanted to add my own +1 to this as well, although the issue is slightly different. Not specific to video playback - rather, I was unable to login to Hulu with Shields up or down in release build. Login/page buttons were unresponsive:
hulu

@LaurenWags
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Some additional notes:
Using a clean profile with 0.57.18 and 0.58.14, Netflix works fine with default shields, but Hulu and Amazon prime require shields to be down (allowing ads/trackers is not enough).

@kjozwiak kjozwiak added the priority/P2 A bad problem. We might uplift this to the next planned release. label Dec 18, 2018
@Brave-Matt
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I noted above the issues with the Hulu site being generally unresponsive (let alone playing video) but this now extends to Prime Video and Netflix on release channel v0.57.18.
Also have a Reddit user claiming that he's unable to watch anything that's DRM protected despite having installed Widevine and adjusted the "protected content" settings.

Only difference is that he is able to initiate playback with Shields down (where as I'm unable to).

netflixtest

@LaurenWags LaurenWags changed the title need to put shields down to watch video on Hulu need to put shields down to watch video on Hulu or Amazon Prime Dec 18, 2018
@iefremov
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iefremov commented Jan 9, 2019

@LaurenWags this one is probably fixed together with #2252

@iefremov
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@btlechowski Hey, could you please recheck this ticket? I think it should be fixed as well as other CORS-related problems.

@LaurenWags
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@iefremov verified I was able to view Netflix, Hulu, and Amazon Prime videos with default shields on using this build:

Brave 0.58.21 Chromium: 71.0.3578.98 (Official Build) (64-bit)
Revision 15234034d19b85dcd9a03b164ae89d04145d8368-refs/branch-heads/3578@{#897}
OS Mac OS X

@iefremov
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Thanks!

@srirambv
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This issue should have been part of 0.58.x based on fix for #2252 and being verified by @LaurenWags.

@srirambv srirambv modified the milestones: 1.x Backlog, 0.58.x - Release (Release Channel) Jan 29, 2019
@jdgamble555
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Hulu still does not work.

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Labels
bug priority/P2 A bad problem. We might uplift this to the next planned release. QA/Test-Plan-Specified QA/Yes regression webcompat/shields Shields is breaking a website.
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