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Support |
We usually get quite a lot of support mails dealing with various topics. This can be either mails about problems you have with c:geo or ideas for new features, functionalities or general improvement proposals.
As we are only a small team answering a lot of mails is very time consuming, so we want to give you an overview about how to help yourself before contacting us.
We divided this information into "Help for problems" and "Ideas for c:geo":
We kindly ask you to make sure your problem is not covered by the following information before sending us a mail:
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First of all please check if your problem is answered in our FAQ!
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You should also check if your problem is already listed on our Bugtracking system. In this case we are already working on it and you can follow the status of the problem there.
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Finally please check out our social network presence (and follow us there) to get the latest information about recent problems or service interruptions.
Our team members speak English, German and Slovenian. Please try to write your mail in one of these languages to make it easier for us to reply to you.
We are always trying to answer all of your mails, but sometimes we receive a high amount of requests thus our team might need some time to answer.
Please include the following items in your mail:
- System information as listed in c:geo Menu - About c:geo - System
- A step-by-step procedure which lead to the problem (if applicable)
- Information about error messages shown by c:geo (if applicable)
- Also include all additional info which might be useful for us to reproduce the problem (e.g. screenshots, GPX files, etc.)
Send your email to [support@cgeo.org](mailto:support@cgeo.org?subject=Support needed for c:geo&body=Please include system information and detailed problem description as advised on our support page!)
There are already a lot of ideas for possible new features and functionalities of c:geo. However we are only a small team of developers with limited resources, who are maintaining c:geo in their free time and it is already a lot of work to maintain c:geo and solve bugs.
So it is impossible for us to implement those wishes by ourselves on short term. But c:geo is open source, so anyone willing and able to help us is welcome to do so.
We are also using our bugtracking system for documentation of new ideas and feature requests. Before contacting us with your idea please check if it is not already contained in our list of Feature Requests.
Our FAQ might also contain some answers about why certain features or functions are currently not implemented.
Our team members speak English, German and Slovenian. Please try to write your mail in one of these languages to make it easier for us to reply to you.
We are always trying to answer all of your mails, but sometimes we receive a high amount of requests thus our team might need some time to answer.
Send your email to [support@cgeo.org](mailto:support@cgeo.org?subject=Idea for c:geo&body=Before sending us your idea please check if it is not already known as advised on our support page!)