Unable to open cypress v.3.1.4 on windows

[ggcaponetto]

Current behavior:

Cypress doesn't open.

Steps to reproduce: (app code and test code)

1. Update cypress to v3.1.4 on a windows host via npm i cypress@3.1.4
2. run ./node_modules/.bin/cypress open

> cypress open

It looks like this is your first time using Cypress: 3.1.4

 ×  Verifying Cypress can run C:\Users\Giuseppe\AppData\Local\Cypress\Cache\3.1.4\Cypress
   → Cypress Version: 3.1.4
Cypress failed to start.

This is usually caused by a missing library or dependency.

The error below should indicate which dependency is missing.

https://on.cypress.io/required-dependencies

If you are using Docker, we provide containers with all required dependencies installed.
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Command failed: C:\Users\Giuseppe\AppData\Local\Cypress\Cache\3.1.4\Cypress\Cypress.exe --smoke-test --ping=920
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Platform: win32 (10.0.17134)
Cypress Version: 3.1.4

Desired behavior:

cypress opens

Versions

Platform: win32 (10.0.17134)
Cypress Version: 3.1.4

[jennifer-shehane]

Can you try clearing your Cypress cache then rerunning the command (suggesting based on #3176 (comment)).

cypress cache clear

[ggcaponetto]

Solved clearing the cypress cache as described in the link provided by @jennifer-shehane . Thanks