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Prevent VAMC editors from adding duplicate mental health number in mental health service accordion #17397

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mmiddaugh opened this issue Mar 1, 2024 · 3 comments
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Drupal engineering CMS team practice area Facilities Facilities products (VAMC, Vet Center, etc) Needs refining Issue status sitewide VAMC CMS managed product owned by Facilities team

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@mmiddaugh
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mmiddaugh commented Mar 1, 2024

Description

We recently updated the logic to reference the Mental health number specified for the facility when the editor chooses Use the general facility phone number (rather than the main facility number).

There is no indication in the Drupal UX about this so editors may inadvertently add the mental health number as an additional phone number and cause duplication in the display to Veterans.

This change impacts only the number displayed in the Mental health service accordion.

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@mmiddaugh mmiddaugh added Drupal engineering CMS team practice area Facilities Facilities products (VAMC, Vet Center, etc) Needs refining Issue status labels Mar 1, 2024
@xiongjaneg xiongjaneg added the VAMC CMS managed product owned by Facilities team label Mar 1, 2024
@xiongjaneg
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xiongjaneg commented Mar 21, 2024

There are some complications in that changes to health service would impact all health services, not just mental health. There would be some UX considerations.

A more general use case with greater benefits would be displaying the number in the UI so editors know what number is showing. But there would need to be a way to tell it's mental health.

@xiongjaneg fix the title

@xiongjaneg xiongjaneg changed the title Facility health service mental health contact information Prevent VAMC editors from adding duplicate mental health number in mental health service accordion Mar 21, 2024
@jilladams
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@omahane @thejordanwood this ticket sounds like we need UX insight before we dive in to Drupal fixes. Do you agree? cc @davidmpickett

@thejordanwood
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thejordanwood commented Apr 4, 2024

@jilladams Yes, I agree. I just created a ticket for the UX work and listed out other tickets that it blocks.

New ticket: #17751

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Labels
Drupal engineering CMS team practice area Facilities Facilities products (VAMC, Vet Center, etc) Needs refining Issue status sitewide VAMC CMS managed product owned by Facilities team
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