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Improve discoverability of Vet Center Satellite Locations #17693

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mmiddaugh opened this issue Feb 23, 2022 · 1 comment
Open

Improve discoverability of Vet Center Satellite Locations #17693

mmiddaugh opened this issue Feb 23, 2022 · 1 comment
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CY24-Q3 Sitewide Q3 initiatives Epic Issue type Facilities Facilities products (VAMC, Vet Center, etc) sitewide Vet Center CMS managed product owned by Facilities team

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@mmiddaugh
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mmiddaugh commented Feb 23, 2022

Background

Some Outstations (i.e. Helena outstation) are very similar in maturity to full Vet Centers and may have dedicated staff, daily hours and a full suite of services.

Having an individual page would make the details of those services available to Veterans and service members. -> this will help us support service-specific searches on Facility Locator with Lighthouse v1.

Because they appear on the Locations page of for the parent Vet Center, they aren't findable in their own right. Veterans do not know to search for these locations in the context of a main Vet Center. For example, Helena Outstation is technically under Great Falls Vet Center. These locations are two hours apart and it would not occur to a Veteran or service member to look for services by searching for a local facility using Great Falls.

Stakeholder notes

  • How might we support expansion of these pages (i.e. support for other location types)? Only Vet Centers have pages and associated services. Other locations where services are available are included on the Locations page for the parent Vet Center. Some satellite locations are very similar in maturity to a full Vet Center and may have dedicated staff, daily hours and a full suite of services. Without their own page, they can be difficult to discover because Veterans do not know to search for these locations in the context of a main Vet Center.
  • Related: It may be desirable to make the link to the locations page more prominent during this work. The link to "View more [name] Vet Center locations" is currently below the Location and contact information and is displayed in normal text which may blend in with surrounding content.
  • Is the MVP approach to organization of services working?
@mmiddaugh
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Added to #15712 - I will now close this one

@mmiddaugh mmiddaugh reopened this Jun 23, 2023
@davidmpickett davidmpickett transferred this issue from department-of-veterans-affairs/va.gov-team Apr 1, 2024
@davidmpickett davidmpickett added Facilities Facilities products (VAMC, Vet Center, etc) Vet Center CMS managed product owned by Facilities team Needs refining Issue status labels Apr 1, 2024
@davidmpickett davidmpickett added Epic Issue type and removed Needs refining Issue status vsa labels Apr 17, 2024
@davidmpickett davidmpickett changed the title Individual pages for Vet Center Outstations Improve discoverability of Vet Center Satellite Locations Apr 18, 2024
@jilladams jilladams added the CY24-Q3 Sitewide Q3 initiatives label Jun 27, 2024
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Labels
CY24-Q3 Sitewide Q3 initiatives Epic Issue type Facilities Facilities products (VAMC, Vet Center, etc) sitewide Vet Center CMS managed product owned by Facilities team
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