[Fleet] [Bug] If an agent is upgraded while in unhealthy state, its status is stuck at updating but the banner shows as unhealthy

[muskangulati-qasource]

Description:
If an agent is upgraded while in unhealthy state, its status is stuck at updating but the banner shows as unhealthy

Build Details:

Kibana version: 8.1.0 SNAPSHOT
Build: 49380
Commit: 87f753dba0515c23a1cc4bdf6feac2df2200baea
Artifact page: https://artifacts-api.elastic.co/v1/search/8.1.0-SNAPSHOT

Browser Details:
All

Preconditions:

1. Kibana user should be logged in.
2. Mac Agents with 8.0.0 artifacts should be installed on 8.1.0 and should be having unhealthy state

Steps to Reproduce:

1. Navigate to the Fleet tab from the left hand side navigation
2. Upgrade the unhealthy 8.0.0 agent to 8.1.0 and observe the color bar is not picking data for unhealthy while the banner shows unhealthy status for the agent

Impacted Test case:
N/A

Actual Result:
If an agent is upgraded while in unhealthy state, its status is stuck at updating but the banner shows as unhealthy

Expected Result:
If an agent is upgraded while in unhealthy state, its status should not get stuck at updating but the banner shows as unhealthy

What's working:
N/A

What's not working:
N/A

Screenshots:

Logs:
N/A

[elasticmachine]

Pinging @elastic/fleet (Team:Fleet)

[muskangulati-qasource]

@manishgupta-qasource please review!!

[manishgupta-qasource]

Reviewed & mention to @mostlyjason

[mostlyjason]

Thanks in our original requirements #75236, the updating status is supposed to supersede the unhealthy status. It seems this is not working as expected.

I believe this is a transitory issue since an agent would likely not remain in the updating state very long, assuming its online. The update should either succeed or fail within a few minutes.

I think we should fix this, but it seems like the impact is limited in time.

[ghost]

Hi @mostlyjason,
We have tested this issue on the latest 8.2.0-snapshot build and observed that the issue is still reproducible. Please find below the testing details:

• If an agent is upgraded while in unhealthy state, its status is stuck at updating but the banner shows as unhealthy.

Screenshots:

Build Details:
VERSION: 8.2.0-SNAPSHOT
BUILD: 51365
COMMIT: 130823a
ARTIFACT: https://snapshots.elastic.co/8.2.0-63942b4d/summary-8.2.0-SNAPSHOT.html

Thanks!

[criamico]

Hi @samratbhadra-qasource, can I ask somebody from your team to test again this issue and let us know if it's still occurring?

This bug was last reported roughly one year ago and the elastic agent status has undergone many changes in the meantime, so I'm not sure that it's still valid.

[criamico]

I'm closing as won't fix for now and reopen if it occurs again.

[amolnater-qasource]

Hi @criamico
We have revalidated this issue on latest 8.7.0 SNAPSHOT kibana cloud environment and found it fixed now.

Observations:

• If an agent is upgraded while in unhealthy state, its status moves to updating state and the banner also shows as Updating.

Screen Recording:

Agents.-.Fleet.-.Elastic.-.Google.Chrome.2023-02-01.15-04-18.mp4

Build Details:
BUILD: 60262
COMMIT: 772d564

Hence we are marking this issue as QA:Validated.

Thanks

[criamico]

Thanks for your help @amolnater-qasource