Error on sign-up using Firefox on macOS

[tim-seoss]

Error on sign-up using Firefox on MacOS

I requested a user visit https://app.element.io to sign-up, they got the response:

Failed to start

Your Element is misconfigured

Invalid homeserver discovery response

Steps to reproduce

Unable to reproduce, possibly due to transient home server error.

This looks like a serious first-impressions failure unfortunately, when encouraging others to try Matrix / Element...

What I expected to see

I think Element should try hard not to show a message which is either baffling or flaky looking to users.

Perhaps it should either retry silently, prompt the user to retry, and/or display a more human-readable message.

Logs being sent: yes/no

Version information

• Platform: web (in-browser) or desktop?

For the web app:

• Browser: Firefox
• OS: macOS
• URL: https://app.element.io

[dbkr]

Sounds like #11154