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Video room is stuck in 'grey' state after leaving it #23781

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Johennes opened this issue Nov 17, 2022 · 5 comments
Closed

Video room is stuck in 'grey' state after leaving it #23781

Johennes opened this issue Nov 17, 2022 · 5 comments
Labels
A-Electron A-Element-Call Group calls via Element Call A-Video-Rooms Persistent group calls O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter X-Regression Z-Labs

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@Johennes
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Steps to reproduce

Leave Element-call video room

Outcome

The call is stuck in a "grey" state

1

2

See https://github.com/matrix-org/element-web-rageshakes/issues/17193

Operating system

macOS

Application version

nightly

How did you install the app?

No response

Homeserver

element.io

Will you send logs?

Yes
@robintown
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Unfortunately the linked rageshake doesn't show the offending error, since the issue occurred inside the Element Call iframe. If this happens again, please look manually for any errors inside the developer tools console.

@robintown robintown added X-Needs-Info This issue is blocked awaiting information from the reporter S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow A-Video-Rooms Persistent group calls A-Element-Call Group calls via Element Call labels Nov 17, 2022
@Johennes
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Johennes commented Nov 17, 2022 •
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Ah, that's a pity. Is there a way to show the dev tools from Element Desktop?

@robintown
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Yep, Ctrl+Shift+I

@robintown robintown added A-Electron X-Regression O-Occasional Affects or can be seen by some users regularly or most users rarely and removed O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Nov 21, 2022
@robintown
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This needs retesting on the latest Nightly now that element-hq/element-desktop#458 might have fixed it

@robintown
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Retested, fixed by element-hq/element-desktop#458

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Labels
A-Electron A-Element-Call Group calls via Element Call A-Video-Rooms Persistent group calls O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter X-Regression Z-Labs
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@Johennes @robintown