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"Unexpected error resolving homeserver configuration" on freshly installed build (including nightly build) #24112

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CrackThrough opened this issue Dec 25, 2022 · 3 comments
Closed

"Unexpected error resolving homeserver configuration" on freshly installed build (including nightly build) #24112

CrackThrough opened this issue Dec 25, 2022 · 3 comments
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A-Electron O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@CrackThrough
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Steps to reproduce

  1. I just finished installing Element, then ran it.
  2. Then I see the following:
    image
    Note that I couldn't locate any logs except for SquirrelSetup.log, and there were no helpful contents in the only log I could find.
2022-12-26 08:23:35> Program: Starting Squirrel Updater: --checkForUpdate https://packages.element.io/desktop/update/win32/x64/
2022-12-26 08:23:35> Program: Fetching update information, downloading from https://packages.element.io/desktop/update/win32/x64/
2022-12-26 08:23:35> CheckForUpdateImpl: Using existing staging user ID: 9fbb7fad-a0c4-5432-802a-7b2373bd9f6d
2022-12-26 08:23:35> CheckForUpdateImpl: Downloading RELEASES file from https://packages.element.io/desktop/update/win32/x64
2022-12-26 08:23:35> FileDownloader: Downloading url: https://packages.element.io/desktop/update/win32/x64/RELEASES?id=element-desktop&localVersion=1.11.17&arch=amd64

Outcome

What did you expect?

Maybe some input fields to log in? To register? Anything that is functional.

What happened instead?

I can't access any of the features. I just see this error screen and I cannot do anything.

What I tried so far

  • Re-installing Element
  • Restarting my PC
  • Searching for the same issue (I could find none)
  • Find any logs and look into other accessible directories under %APPDATA%\Local\element-desktop\ to find anything useful

Operating system

Windows 10 (x64)

Application version

Cannot find version, I have the "app-1.11.17" directory instead.

How did you install the app?

https://packages.riot.im/desktop/install/win32/x64/Element%20Setup.exe

Homeserver

None. I couldn't log in.

Will you send logs?

No
@andybalaam
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It would help us to debug if you can find some browser console logs - please could you press Ctrl-Shift-i and paste any logs you see into here? Thanks!

@andybalaam andybalaam added S-Critical Prevents work, causes data loss and/or has no workaround A-Electron O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Community-Supported-Platform This issue occurs in a platform not directly supported by us, but by a community project elsewhere and removed X-Community-Supported-Platform This issue occurs in a platform not directly supported by us, but by a community project elsewhere labels Jan 3, 2023
@t3chguy
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t3chguy commented Jan 3, 2023 •
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This will likely be a networking problem with the inability to connect to the default configured servers (matrix.org) either due to proxy or firewall or similar. The solution is to specify an alternative server in config.json

Likely duplicate of #11154

@t3chguy t3chguy added the X-Needs-Info This issue is blocked awaiting information from the reporter label Jan 3, 2023
@turt2live
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Considering a duplicate of #11154

@turt2live turt2live closed this as not planned Won't fix, can't repro, duplicate, stale Jan 10, 2023
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Labels
A-Electron O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@andybalaam @turt2live @t3chguy @CrackThrough